Customer Service and Claims Handler
Start date: 16 November 2026
Shift patterns: Mon - Fri 8.00 am – 9.00 pm, Sat & Sun 8.00 am – 8.00 pm – YOU MUST BE ABLE TO WORK ANY SHIFTS DURING THESE TIMES
Salary: £26,436.80
Training: 2 weeks
Contract: Permanent (Hybrid – 2 weekdays on site at Manchester office, 3 days work from home) 40 hours per week.
Hybrid role: Must work onsite 2 days per week at Manchester office.
You'll be provided with a desktop PC for working from home. Must connect via Ethernet cable to modem; Wi-Fi connection is not available.
No time off can be approved within the first 8 weeks of employment.
A criminal record check (Basic DBS) and a credit check will be carried out for this role.
Please be advised of the following stage in our selection process: We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.
Who are we?
We are the voice of our clients.
We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being “a great place to work”.
What do we do?
We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.
What role is available?
Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance.
Responsibilities
- Handling inbound calls from customers wishing to make an insurance claim.
- You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required.
- By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.
What does an average day look like?
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers and support them by providing a positive experience on every call.
- Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you?
- A good attitude and the ability to interact with lots of different people.
- Computer skills, and the ability to navigate with ease.
- Flexibility, great attendance and good time keeping to make sure your available for our customers.
What will we give you?
- 2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite.
- We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights.
- There is always free food and drink on the go in the office; Pizza, chocolates, sweets - You name it!
Anything else that we have to offer
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
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004 - Customer Service - Chubb in Manchester employer: T&P
TP ICAP is an exceptional employer, offering a dynamic work environment in the heart of Belfast, where innovation and collaboration thrive. With a strong commitment to employee development, we provide comprehensive training and growth opportunities within the fast-paced financial services sector. Our inclusive culture fosters teamwork and encourages diverse perspectives, making it a rewarding place for individuals looking to make a meaningful impact in their careers.
