At a Glance
- Tasks: Assist customers with mobile phone insurance claims and provide excellent service.
- Company: Join a global outsourcing Contact Centre in vibrant Manchester.
- Benefits: Competitive salary, paid training, free food, and wellness resources.
- Other info: Hybrid work model with opportunities for community involvement and career progression.
- Why this job: Make a difference by helping customers while enjoying a supportive work environment.
- Qualifications: Good attitude, computer skills, and flexibility are essential.
The predicted salary is between 26436 - 26436 £ per year.
- Customer Service and
- Claims Advisor
Shift patterns: Mon - Fri 8.00 am - 9.00 pm; Sat & Sun 8.00 am - 8.00 pm. Must be able to work any shifts during these times.
Training: 2 weeks - 2 days training per week on site (Manchester office).
Contract: Permanent (Hybrid). 2 weekdays on site at Manchester office, 3 days work from home, 40 hours per week.
Requirements: No time off within first 8 weeks, must work onsite 2 days per week, must connect PC via Ethernet cable (no Wi‑Fi), criminal record check (BASIC DBS) and credit check will be carried out.
Company Overview
We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being “a great place to work”.
What we do
We provide fantastic service and great careers, interacting with customers on behalf of our clients via telephone, email, web chat, white mail, and social media.
We develop our teams and provide fantastic opportunities for progression.
Role Overview
Customer Service & Claims Advisor – bound calls from customers wanting to make a claim on their mobile phone insurance.
- Handling inbound calls from customers wishing to make an insurance claim.
- Support customers through the process, assisting with fresh claims, updates, general enquiries, and perhaps canceling policies if required.
- Follow set questions on your PC to walk customers through a step‑by‑step process to determine options available.
- What an average day looks like
- Start your day signing into systems to be ready for calls.
- Talk to a variety of customers, providing a positive experience on every call.
- Some days quiet with rest periods; other days busy with many requests.
Requirements
- A good attitude and ability to interact with lots of different people.
- Computer skills and ease navigating systems.
- Flexibility, great attendance and good timekeeping to be available for customers.
Benefits and Perks
- 2 weeks classroom-based training (paid).
- DAYS away from desk to support the local community.
- Sports and Social committee with events.
- Free food and drink in office.
- Perks at Work – Savings discounts, free online classes.
- savings, podcasts, wellbeing resources, webinars, GP, mental health support, financial, legal advice.
- Critical illness cover up to £10,000.
- Cycle to Work scheme.
- Eyecare support voucher.
- Holiday purchase scheme.
- Length of service awards.
- Workplace pension.
- Monthly Inspire awards.
- Refer-A-Friend program up to £1,200.
- Monthly wellbeing webinars.
- Dedicated employee experience progress support.
- Disclaimer
Please be vigilant against job scams.
Teleperformance will never contact you about anything other than your application through our official channels.
If you receive suspicious communications claiming to be from Teleperformance, report the incident to our team.
Your security is our priority.
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004 - Customer Service - Chubb in Manchester employer: T&P
TP is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where creativity thrives. With a focus on employee growth, we provide ample opportunities for professional development and a supportive environment that encourages strategic thinking. Located in London, our hybrid model allows for flexibility while working with a diverse team on impactful projects for a leading multinational beverage client.
StudySmarter Expert Advice🤫
We think this is how you could land 004 - Customer Service - Chubb in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at T&P. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like T&P before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 004 - Customer Service - Chubb in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to T&P:Your cover letter is your chance to shine! Tell us why you want to work at T&P specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at T&P!
How to prepare for a job interview at T&P
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
