At a Glance
- Tasks: Assist customers with banking disputes and provide top-notch support.
- Company: Join a leading banking team in Glasgow with a focus on customer service.
- Benefits: Enjoy competitive salary, benefits, and flexible hybrid work options.
- Other info: Receive comprehensive training and enjoy career growth opportunities.
- Why this job: Make a difference by helping customers resolve their banking issues.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 € per year.
TP is seeking an inbound customer service specialist for its Disputes Team in Glasgow. This full-time permanent position involves responding to customer inquiries, managing disputes, and providing support for a range of banking services.
Ideal candidates will have strong verbal communication skills, experience in customer service roles, and a professional demeanor.
The role offers training, with on-site work for the first three months and the option for hybrid work thereafter. Competitive salary and benefits provided.
Inbound Banking Disputes Advisor | Hybrid Role (Glasgow) employer: T&P
TP is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a supportive work culture. With the flexibility of a hybrid role after initial on-site training, employees enjoy a balanced work-life environment in the vibrant city of Glasgow, alongside competitive salaries and benefits that reflect our commitment to rewarding hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Disputes Advisor | Hybrid Role (Glasgow)
✨Tip Number 1
Get to know the company! Research TP and their Disputes Team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about responding to customer inquiries, we recommend doing mock interviews with friends or family to polish your verbal skills and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can really help your application stand out.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Inbound Banking Disputes Advisor | Hybrid Role (Glasgow)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled inquiries and resolved disputes in the past, so share specific examples that showcase your strong verbal communication skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention why you’re excited about the Inbound Banking Disputes Advisor role and how your skills align with what we’re looking for.
Keep It Professional:While we appreciate a friendly tone, remember to maintain a professional demeanor in your written application. Use clear language and check for any spelling or grammar mistakes – first impressions count!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at T&P
✨Know Your Banking Basics
Brush up on your knowledge of banking services and common disputes. Being able to discuss these topics confidently will show that you're prepared and understand the role's requirements.
✨Practice Your Communication Skills
Since strong verbal communication is key for this position, practice answering common customer service scenarios. Role-playing with a friend can help you articulate your thoughts clearly and professionally.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you successfully managed customer inquiries or resolved disputes. This will demonstrate your ability to handle similar situations in the new role.
✨Ask Insightful Questions
At the end of the interview, ask questions about the team dynamics or training processes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
