At a Glance
- Tasks: Provide outstanding customer service and support for sensitive cases at EasyJet.
- Company: Join EasyJet, Europe's leading airline with a commitment to innovation and customer care.
- Benefits: Enjoy competitive pay, discounts, wellbeing resources, and career progression opportunities.
- Other info: Full-time office role in Glasgow with excellent training and support.
- Why this job: Make a real difference in customers' journeys while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, empathy, and the ability to multitask in a fast-paced setting.
The predicted salary is between 26400 - 29200 £ per year.
Are you ready to take your career to new heights? Become one of Easy Jets incredible Service Excellence Specialists and help make everyones journey an unforgettable one!
- Start date: September 2026
- Location: Glasgow- This is an office based role only. There is no option to work from home for this role. There is also no part time hours available
- Shifts: Full time - 40 hrs per week - 09.00-18.00 - Mon - Fri (There is a possibility that weekend working and later operating hours may be required at a later date)
- Training Duration: 2 Weeks training and 2 weeks graduation bay
- Job Role: Service Excellence Specialists
- COMPANY - Easy Jet
We’re Europe’s leading airline – with a network of over 1000 routes across 35 countries.
We lead the industry in data, digital, web, engineering and operational innovations, to make travel easier and great value for our customer.
But sometimes travel doesn’t always go to plan or circumstances outside our control means that at times, the customer journey gets disrupted and that is when we need to rely on outstanding customer service to respond to those situations.
THE ROLE
You will be an essential customer touch point for our customers who are vulnerable, sensitive cases and those which are potentially brand sensitive.
This role requires the highest level of customer care with every case handled delivering empathy, understanding, professionalism and clarity both on the telephoine and by email.
As Easy Jet Ambassadors, you will demonstrate the Orange Spirit in all that you do.
Essential Competencies
- Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions
- Clarity and
Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference.
This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
- Consistency and
Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
- Listening
Skills: Often, these customers may need to share more details than usual to feel understood.
Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
- Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities
- Follow-Up and
Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully
- What We Need From You
- Quick learner – we have a number of systems which you will be required to become proficient in
- PC and multi tasking skills with the ability to navigate multiple systems with ease
- Strong verbal and written skills
- Ability to interact with a variety of people and situations
- Take ownership of situations with positivity, resilience with the dedication to providing Service Excellence
- Ownership! – We want you to own each case that comes to you, building trust and demonstrating the highest level of integrity with our customers
- What You Get From Us
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- #J-18808-Ljbffr
Service Excellence Specialists - Easyjet in Glasgow employer: T&P
TP is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where creativity thrives. With a focus on employee growth, we provide ample opportunities for professional development and a supportive environment that encourages strategic thinking. Located in London, our hybrid model allows for flexibility while working with a diverse team on impactful projects for a leading multinational beverage client.
StudySmarter Expert Advice🤫
We think this is how you could land Service Excellence Specialists - Easyjet in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at T&P. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like T&P before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Excellence Specialists - Easyjet in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to T&P:Your cover letter is your chance to shine! Tell us why you want to work at T&P specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at T&P!
How to prepare for a job interview at T&P
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
