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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist clients with banking inquiries.
- Company: Leading contact centre employer in Glasgow supporting Lloyds Banking Group.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a team that values customer satisfaction and personal development.
- Qualifications: Strong communication skills and a customer-oriented mindset.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact centre employer in Glasgow is seeking a Customer Service Specialist to support Lloyds Banking Group's Personal Banking line. The role involves delivering exceptional customer service and assisting clients with their banking inquiries.
Ideal candidates should possess strong communication skills and a customer-oriented mindset. This position offers exposure to a dynamic work environment and opportunities for growth.
Inbound Customer Service Specialist – Personal Banking in Glasgow employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Specialist – Personal Banking in Glasgow
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common banking inquiries with a friend or family member. This will boost your confidence and prepare you for real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and serious about joining the team. Don't miss out on this opportunity!
We think you need these skills to ace Inbound Customer Service Specialist – Personal Banking in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about personal banking and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Showcase Your Customer Focus: In your application, emphasise your customer-oriented mindset. Share examples of how you've gone above and beyond for customers in the past. We’re all about delivering exceptional service, so let us know how you fit into that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at TP
✨Know Your Stuff
Before the interview, make sure you understand Lloyds Banking Group's Personal Banking services. Familiarise yourself with common banking inquiries and how to address them. This will show your potential employer that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
As a Customer Service Specialist, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to boost your confidence.
✨Emphasise Your Customer-Oriented Mindset
Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to exceptional service.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if this dynamic work environment is the right fit for you.
