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- Tasks: Assist customers with inquiries and provide support during challenging times.
- Company: Customer support organisation based in Glasgow with a focus on helping others.
- Benefits: Competitive salary, comprehensive training, and full equipment provided.
- Why this job: Make a real difference in people's lives while enjoying a work-life balance with no weekend shifts.
- Qualifications: Strong customer service skills and a genuine desire to help others.
- Other info: Join a supportive team in a rewarding role with opportunities for growth.
The predicted salary is between 14282 - 28400 £ per year.
A customer support organization in Glasgow is seeking Full-Time Inbound Telephone Customer Service Specialists. The role involves assisting customers during challenging times and requires being on-site. You will guide customers through their inquiries from Monday to Friday with no weekend work.
The position includes comprehensive training, providing full equipment, and offers a competitive salary of £23,804 per annum. Candidates should demonstrate customer service skills and a genuine desire to help others.
Inbound Customer Care Specialist — On-Site Glasgow employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Care Specialist — On-Site Glasgow
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer inquiry that comes your way.
✨Tip Number 3
Be prepared for situational questions! Think of examples from your past experiences where you've helped customers or resolved issues. This will show them you have the right skills and mindset for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Inbound Customer Care Specialist — On-Site Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've helped others in the past, so share specific examples that showcase your skills and genuine desire to assist customers.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Inbound Customer Care Specialist role. Mention why you’re excited about this position and how your skills align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team in Glasgow!
How to prepare for a job interview at TP
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about past experiences where you’ve helped someone solve a problem or provided support. Be ready to share specific examples that highlight your ability to empathise and assist customers, especially during challenging situations.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you align your answers with what they’re looking for in a candidate. If they emphasise teamwork and support, make sure to mention how you thrive in collaborative environments and enjoy helping others.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses for questions like 'How would you handle an upset customer?' or 'What steps would you take to resolve a technical issue?' Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process, team dynamics, or how success is measured in the position. Thoughtful questions can leave a lasting impression on your interviewers.
