At a Glance
- Tasks: Assist customers with banking disputes and provide top-notch support.
- Company: Join a leading banking team in Glasgow with a focus on customer service.
- Benefits: Enjoy a competitive salary, benefits, and flexible hybrid work options.
- Other info: Receive comprehensive training and enjoy career growth opportunities.
- Why this job: Make a difference by helping customers resolve their banking issues.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 € per year.
TP is seeking an inbound customer service specialist for its Disputes Team in Glasgow. This full-time permanent position involves responding to customer inquiries, managing disputes, and providing support for a range of banking services.
Ideal candidates will have strong verbal communication skills, experience in customer service roles, and a professional demeanor.
The role offers training, with on-site work for the first three months and the option for hybrid work thereafter. Competitive salary and benefits provided.
Inbound Banking Disputes Advisor | Hybrid Role (Glasgow) employer: T&P
TP is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a supportive work culture. With the flexibility of a hybrid role after initial on-site training, employees enjoy a balanced work-life environment in the vibrant city of Glasgow, alongside competitive salaries and benefits that reflect our commitment to rewarding hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Disputes Advisor | Hybrid Role (Glasgow)
✨Tip Number 1
Make sure you know the ins and outs of the banking services TP offers. Brush up on common disputes and customer service scenarios so you can show off your knowledge during the interview.
✨Tip Number 2
Practice your verbal communication skills! Role-play with a friend or family member to get comfortable responding to customer inquiries. The more natural you sound, the better!
✨Tip Number 3
Don’t forget to highlight your previous customer service experience in interviews. Share specific examples of how you’ve successfully managed disputes or helped customers in the past.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about the role and gives us a chance to see your application first-hand. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Inbound Banking Disputes Advisor | Hybrid Role (Glasgow)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our Disputes Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can help resolve banking disputes effectively.
Show Off Your Communication Skills:Since strong verbal communication is key for this role, consider including examples of how you've successfully handled customer inquiries in the past. We love seeing real-life scenarios!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at T&P
✨Know Your Banking Basics
Brush up on your knowledge of banking services and common disputes. Being able to discuss these topics confidently will show that you're prepared and understand the role's requirements.
✨Practice Your Communication Skills
Since strong verbal communication is key for this position, practice answering common customer service scenarios. Role-playing with a friend can help you articulate your thoughts clearly and professionally.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you successfully managed customer inquiries or resolved disputes. This will demonstrate your ability to handle similar situations in the new role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the Disputes Team or the training process. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
