At a Glance
- Tasks: Provide exceptional customer service by handling calls and emails with efficiency.
- Company: Join a leading train operating company in Glasgow with a supportive team culture.
- Benefits: Enjoy flexible shifts, competitive salary, and perks like discounts and wellbeing resources.
- Other info: Great opportunities for career growth and monthly awards for top performers.
- Why this job: Make a real difference by helping customers navigate their journeys smoothly.
- Qualifications: Experience in a contact centre and strong communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
Job Overview
- Position: Customer Service Expert.
- Location: Glasgow onsite only.
- Hours: 40 hours a week – 7am to 10pm, 5 days over Monday to Sunday (must be fully flexible).
- Start date: July 2026.
- Salary: £26,436.80 per annum.
A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!
Responsibilities
The main purpose of the role includes but is not limited to receiving inbound telephone calls, emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions, and able to take initiative while working as part of a close-knit team.
Qualifications and Experience
- Proven experience in a Contact Centre environment.
- Experience on a train operating company preferred but not essential.
- Proven experience of working in a high-quality measured role.
- Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
- Proven ability to pay close attention to detail.
- Proven ability to use initiative as well as work as part of a team.
- Proven ability to consistently meet set targets.
Attributes
- Excellent verbal communication skills.
- Excellent written communication skills.
- Excellent ability to adapt communication style/method to best suit the audience.
- Organised and methodical, with an eye for detail.
- Computer literacy is essential including MS Word, Excel, and E-mail.
- Ability to work to tight deadlines.
- Proven experience of handling high-pressure situations.
- Ability to relate to others positively and build strong working relationships.
- Resilience and ability to work under pressure.
Values
- Process Excellence – Doing things well and always striving to improve work.
- Collaboration – Enjoys working with others and as a team player.
- Communication – Speaks and writes clearly and confidently.
- Emotional Intelligence – Empathises, is kind, and good with others.
- Open-Mindedness – Open to different ways of thinking and new ideas.
- Critical Thinking – Thinks logically when making decisions.
- Solution Orientation – Forward-thinking mindset focused on resolving challenges.
- Entrepreneurship – Takes ownership, not afraid to take on new tasks, develops and has a self-driven mindset.
Benefits
- Perks at Work – Savings discounts / free online classes.
- Help@Hand – Savings discounts / podcast / wellbeing resources / webinars / access to GP’s, mental health, financial, and legal advice.
- Critical Illness cover – up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday purchase scheme.
- Length of service awards.
- Workplace pension.
- Monthly Inspire awards – for the best of the best.
- Refer‑a‑friend – earn up to £1,200.
- Monthly wellbeing webinars.
- Dedicated Employee Experience Progress – support trainee journey.
Background Checks
The role requires vetting to Baseline Personnel Screening Standard (BPSS).
- Identity check.
- Nationality and immigration status (including entitlement to work).
- Basic criminal records check.
Glasgow Customer Service Expert | Flexible Shifts & Onsite employer: T&P
As a Customer Service Expert in Glasgow, you will join a dynamic team dedicated to delivering exceptional service in a supportive and collaborative environment. The company offers flexible shifts, comprehensive benefits including wellbeing resources and a cycle to work scheme, and numerous opportunities for personal and professional growth, making it an ideal place for those seeking meaningful employment. With a strong focus on employee recognition and development, you will thrive in a culture that values process excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Glasgow Customer Service Expert | Flexible Shifts & Onsite
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values and what we stand for will help you connect with us during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions we throw your way.
✨Tip Number 3
Show us your passion! During the interview, share specific examples of how you've gone above and beyond in previous roles. We love hearing about your experiences and how they relate to delivering exceptional customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Glasgow Customer Service Expert | Flexible Shifts & Onsite
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in a contact centre environment and any skills that align with our values like collaboration and communication. This shows us you’ve done your homework and are serious about joining our team!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key, so proofread your application to avoid any typos or errors!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining us in Glasgow!
How to prepare for a job interview at T&P
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've handled tough situations or resolved customer queries effectively. This will show that you’re not just talking the talk but can walk the walk!
✨Show Off Your Team Spirit
Since this role is all about collaboration, be ready to discuss how you’ve worked in a team before. Share stories that highlight your ability to communicate well and support your colleagues, especially in high-pressure situations.
✨Be Flexible and Ready to Adapt
With flexible shifts and a variety of customer queries, it’s crucial to demonstrate your adaptability. Prepare to discuss times when you’ve had to change your approach or communication style to suit different customers or situations.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team dynamics. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you too!
