At a Glance
- Tasks: Help customers combat fraud and provide top-notch service in a dynamic call centre environment.
- Company: Join Teleperformance, a leading contact centre with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, flexible hours, and perks like discounts and wellbeing resources.
- Other info: Opportunities for career growth and the option to work from home after probation.
- Why this job: Make a real difference by protecting customers from fraud while developing your skills.
- Qualifications: Must have at least 1 year of customer service experience and excellent communication skills.
The predicted salary is between 20800 - 31200 £ per year.
Join to apply for the Customer Service Representative – Lloyds Banking Group (Fraud) – Glasgow role at TP. Teleperformance is a fast‑paced contact centre employer that works alongside household‑known clients to deliver world‑class customer service.
We have a fantastic opportunity for an inbound customer service specialist for our Fraud Team on the Lloyds Banking Group campaign.
- Start Date: 19th January 2026
- Salary: £26,000 per annum (extra £1p/h for any hours worked between 9pm – 11pm)
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: full flexibility between 10.00 – 23.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00 – 17:30 Monday – Friday
Joining the team: First 3 months working on‑site in Glasgow, then option to work on‑site or at‑home depending on performance after successful completion of all probation requirements.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 1 year customer service experience at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self‑motivated and able to effectively problem‑solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against fraud
- Previous banking/financial services experience highly desired
- Previous call‑centre/customer service experience essential
What will my role involve:
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raise scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Handle objections while ensuring customers that we are here to help them and keep their account secure
- Investigate pending payments with the aim to approve where there are no concerns of fraudulent activity or scams
- Support and provide a positive experience for all customers by helping with all aspects of personal banking: bank transfers, direct debits, and digital banking support
- Help customers who may be experiencing financial difficulty and provide debit card support
- Promote channels such as Internet Banking and ensure all customers are aware of and have access to the bank’s complete range of services
- Problem‑solve – take ownership of each query and ensure it is resolved, making a real positive difference for customers
- Ensure all customers are supported in accordance with all regulatory requirements that aim to protect them
- Ensure all customer complaints are recorded in line with policy and, where possible, resolved at first touch to deliver an efficient outcome
- React quickly when the day gets busy and handle a wide variety of customers – excellent time management
- Work with vulnerable customers and help resolve complex cases
- Follow banking processes and clearly explain them to customers
Values we look for you to have:
- Process Excellence – aim to do things well and always strive to improve work
- Collaboration – enjoy working with others and as a team player
- Communication – speak and write clearly with confidence
- Emotional Intelligence – empathetic, kind, and good with others
- Open‑Mindedness – open to different ways of thinking and new ideas
- Critical Thinking – make logical decisions
- Solution Orientation – forward‑thinking, focused on resolving challenges
- Entrepreneurship – take ownership, embrace new tasks, develop self‑driven mindset
Here are our key benefits:
- Perks at Work – Savings discounts / Free online classes
- Help@Hand – savings discounts, podcasts, wellbeing resources, webinars, access to GP’s, mental health support, financial advice, legal advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service awards
- Workplace pension
- Monthly Inspire Awards – for the best of the best
- Refer‑A‑Friend – earns up to £1,200 for you
- Monthly wellbeing webinars
- Dedicated Employee Experience Progress – support your journey with TP
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted bus travel in Glasgow (First Bus)
Disclaimer: Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text, or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Please note that only candidates who meet specific language proficiency scores will be able to proceed on this campaign. This supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements, we will endeavour to find other suitable roles for you; however, this may not be possible. We reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours. Feel free to get in touch if you want to chat with our team sooner.
Fraud Specialist in Glasgow employer: T&P
TP is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where creativity thrives. With a focus on employee growth, we provide ample opportunities for professional development and a supportive environment that encourages strategic thinking. Located in London, our hybrid model allows for flexibility while working with a diverse team on impactful projects for a leading multinational beverage client.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like T&P. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Fraud Specialist in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to T&P.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on T&P's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at T&P
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with T&P.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at T&P will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former T&P employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
