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For Companies At a Glance
- Tasks: Investigate potential fraud and provide top-notch customer service on inbound calls.
- Company: Join a leading service provider in Glasgow with a focus on customer care.
- Benefits: Earn £26,000 per year, enjoy flexible working, and receive training support.
- Why this job: Make a difference by helping customers navigate sensitive situations in banking.
- Qualifications: Excellent communication skills and at least one year in customer service.
- Other info: Full-time role with opportunities for career growth in a supportive environment.
The predicted salary is between 26000 - 36400 £ per year.
A prominent service provider in Glasgow is looking for a Customer Service Representative for the Lloyds Banking Group Fraud Team. The role involves answering inbound calls, investigating potential fraud, and delivering exceptional customer service while managing sensitive situations.
Excellent communication skills and a professional manner are essential, with a minimum of one year in customer service preferred.
The position offers full-time hours with a salary of £26,000 per annum and various employee benefits, including training support and opportunities for flexible working.
Fraud Care Specialist – Banking (Glasgow) employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Care Specialist – Banking (Glasgow)
✨Tip Number 1
Make sure you research the Lloyds Banking Group and their fraud prevention strategies. Knowing their values and how they handle customer service will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves handling sensitive situations, being able to convey empathy and professionalism is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network with current or former employees of the Lloyds Banking Group. They can provide insider tips on what the team looks for in a candidate and might even refer you directly!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Fraud Care Specialist – Banking (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've dealt with sensitive situations. We want to see how your skills align with the Fraud Care Specialist role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in fraud prevention and how your communication skills can help us deliver exceptional service.
Showcase Relevant Experience: If you've got experience in banking or handling fraud cases, make it front and centre in your application. We love seeing candidates who understand the industry and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TP
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud prevention and the banking sector. Brush up on common fraud scenarios and how they are handled. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can handle sensitive situations with professionalism.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service situations, especially those involving potential fraud. Think of examples from your past experience where you successfully resolved issues or calmed upset customers, and be ready to share these stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
