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- Tasks: Handle inbound calls and resolve customer disputes with empathy and problem-solving skills.
- Company: Leading contact centre employer in Glasgow with a focus on customer service.
- Benefits: £26,000 salary, flexible hours, discounts, well-being support, and structured training.
- Why this job: Join a supportive team and make a difference in customers' banking experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26000 - 36400 £ per year.
A leading contact centre employer in Glasgow is seeking a Customer Service Specialist to handle inbound calls for the Disputes Team in the Lloyds Banking Division. The role requires strong communication skills, empathy, and problem-solving abilities.
With a salary of £26,000 per annum, the position offers full-time permanent work with flexible operational hours post-training, alongside various employee benefits including discounts, well-being support, and a structured training program.
Disputes Customer Advisor – Banking (Hybrid) in Glasgow employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disputes Customer Advisor – Banking (Hybrid) in Glasgow
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what Lloyds Banking stands for will help you connect your skills to their mission, showing them you're a great fit for the Disputes Team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you feel more confident when discussing how you can empathise and solve customer issues.
✨Tip Number 3
Prepare some examples of past experiences where you've demonstrated problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your strengths.
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves, and applying directly helps us keep track of your journey to becoming a Customer Service Specialist.
We think you need these skills to ace Disputes Customer Advisor – Banking (Hybrid) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling customer queries, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Empathy is Key: In the Disputes Team, empathy goes a long way. Share examples in your application that showcase your ability to understand and relate to customers' feelings. This will help us see how you can connect with our clients.
Problem-Solving Prowess: We love a good problem-solver! Include specific instances where you've successfully resolved issues or disputes in your previous roles. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s super easy and ensures we receive all your details without any hiccups!
How to prepare for a job interview at TP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Disputes Customer Advisor role. Familiarise yourself with the key responsibilities and skills required, such as strong communication, empathy, and problem-solving. This will help you tailor your answers to show how you fit perfectly into the team.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show that you’re engaged. This is especially important in a customer service role where listening is key.
✨Showcase Your Empathy
Empathy is crucial for a Disputes Customer Advisor. Prepare examples from your past experiences where you successfully handled difficult situations with customers. Highlight how you understood their feelings and resolved their issues effectively. This will illustrate your ability to connect with customers on a personal level.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training programmes, or employee benefits. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
