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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve banking disputes with empathy and efficiency.
- Company: Join Teleperformance, a leading contact centre known for its supportive culture.
- Benefits: Enjoy competitive salary, flexible hours, wellness resources, and 28 days annual leave.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Opportunities for career growth and a supportive team atmosphere await you.
The predicted salary is between 22000 - 30000 £ per year.
Customer Service Specialist – Office Based in Glasgow. Teleperformance is a fast-paced contact centre employer working with well-known clients to deliver world-class customer service. We have a fantastic opportunity for an inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign.
Key Details
- Start date: February 2026
- Salary: £26,000 per annum (enhanced rate applies between 9 pm – 11 pm)
- Job type: Full time – Permanent
- Working hours: 40 hours per week (including training)
- Operational hours after training: Full flexibility between 07:00 – 23:00, Monday – Sunday
- Training: 2 weeks at City Park, Glasgow; training hours 09:00 am – 18:00 pm, Monday – Friday
Qualifications
- Professional, polite and courteous telephone manner
- Excellent verbal communication skills; fluency in English essential
- Good listening skills; empathetic, patient and understanding
- Confident and proactive in dealing with difficult situations and conversations
- High levels of accuracy and attention to detail
- Independent, self-motivated and able to problem-solve effectively
- Experience working with vulnerable customers (highly desired)
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
- Excellent numeracy skills
Values We Look For
- Process Excellence – continuous improvement mindset
- Collaboration – team player and enjoys working with others
- Communication – clear and confident speaking and writing
- Emotional Intelligence – empathetic, kind and good with others
- Open-mindedness – adaptable and willing to learn
- Critical thinking – logical decision making
- Solution Orientation – focused on resolving challenges
- Entrepreneurship – self-driven, ownership of tasks and new challenges
Role Overview
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Follow dispute processes to ensure customer satisfaction
- Handle objections to keep customers satisfied and secure
- Support customers with all aspects of personal banking (transfers, direct debits, digital banking)
- Assist customers in financial difficulty and debit-card support
- Promote Internet Banking and ensure customers know how to use all available services
- Resolve queries and ensure a positive difference for customers
- Support customers in accordance with regulatory requirements
- Record complaints and aim to resolve them at first touch
- Manage high-volume periods with excellent time management
- Work with vulnerable customers on complex cases
- Follow banking processes and explain them clearly to customers
Benefits
- Perks at Work – savings discounts, free online classes
- Help@Hand – wellbeing resources, podcasts, webinars, GP and mental health support
- Critical Illness – up to £10,000
- Cycle to Work scheme
- Eyecare support voucher
- Holiday Purchase scheme
- Length of Service awards
- Workplace pension
- Monthly Inspire awards – for the best of the best
- Refer-A-Friend – up to £1,200
- Monthly wellbeing webinars
- Dedicated employee experience progress – support throughout the journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted bus travel in Glasgow (First Bus)
Disclaimers
Teleperformance will never contact you about anything other than your application through our official channels. If you receive suspicious communications claiming to be from Teleperformance, disregard them and report the incident to our team. Your security is our priority. Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apply Today
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours. Feel free to get in touch if you want to chat with our team sooner.
Customer Service Representative Lloyds Banking Group Disputes in Glasgow employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Lloyds Banking Group Disputes in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling difficult situations and show off your problem-solving skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone who’s not just skilled but also a good fit for the team, so don’t be afraid to show your enthusiasm and passion for helping customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get updates directly from us, so you won’t miss out on any important info about your application.
We think you need these skills to ace Customer Service Representative Lloyds Banking Group Disputes in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping customers and resolving their issues right from the start.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, especially in customer service or banking. We love seeing how your skills match what we’re looking for in a Customer Service Representative!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your qualifications effectively.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you soon.
How to prepare for a job interview at TP
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the Disputes Team. Familiarise yourself with common banking processes and how to handle disputes effectively. This will show your potential employer that you're serious about the position.
✨Practice Active Listening
During the interview, demonstrate your excellent listening skills by engaging with the interviewer. Reflect on their questions and respond thoughtfully. This is especially important for a role that requires empathy and understanding, so show them you can connect with customers.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Highlight your critical thinking and solution-oriented mindset, as these are key traits they’re looking for in a candidate.
✨Emphasise Your Flexibility
Since the role offers flexible working hours, express your willingness to adapt to different schedules. Mention any previous experience you have with high-volume periods or working with vulnerable customers, as this will demonstrate your ability to thrive in a fast-paced environment.
