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- Tasks: Assist customers with queries and provide solutions in a vibrant contact centre.
- Company: Join Teleperformance, a global leader in customer service with a supportive culture.
- Benefits: Earn ÂŁ12.21 per hour, enjoy 28 days holiday, and access exclusive discounts.
- Why this job: Kickstart your career in customer service and make a real difference every day.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Comprehensive training and clear paths for career progression await you.
The predicted salary is between 20300 - 26700 ÂŁ per year.
Join to apply for the Customer Expert - Public Sector role at TP. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages you to bring out your best, then this is the place for you!
Job Overview
- Start Date: 8 December 2025
- Salary: ÂŁ12.21 per hour (ÂŁ25,396.80 per annum)
- Hours: 40 hours per week
- Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
- Shifts: 08:00-20:00 Mon-Fri. 09:00-17:30 – Sat-Sun (some weekend working is a requirement).
- Training Duration: 8.5 days
- Contract: Permanent
Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE.
Who are we?
We are the voice of our clients. We are a global outsourcing contact centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.
What do we do?
We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.
What role is available?
Teleperformance is currently hiring on a permanent full‑time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.
The Role
Working as part of a team you will work in a busy fast‑paced environment, be proactive and have a resolution‑driven approach. Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast‑moving, fast‑growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.
Values We Look For
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open‑Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self‑driven mindset.
What does an average day look like?
A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you?
- A good attitude and the ability to interact with lots of different people.
- The ability to handle challenging calls with resilience and determination.
- Basic computer skills such as navigating between systems and switching between different applications.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers.
What will we give you?
Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path.
Skills Needed To Be a Customer Expert
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish collaborative customer relationships in a fast‑paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment.
Benefits Of Being a Customer Service Specialist
- On‑line recruitment process, with potential job offer within 24 hours and fully paid training.
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1‑year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days per year and our Interactive Health and Wellbeing Hub.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.
Anything else that we have to offer?
- Cineworld tickets - Up to 55% off.
- Virgin Trains - 20% off.
- Virgin Experience Days – 20% off.
- 25% off O2 and 20% of EE Mobile Contracts.
- Sony – 20% off Mobile Phones.
- Ray‑Ban – 20% off.
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels — UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Outsourcing and Offshoring Consulting
Customer Expert - Public Sector in Glasgow employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert - Public Sector in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TP and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your personality! During the interview, let your true self shine through. TP is looking for people who can connect with customers, so don’t be afraid to show your enthusiasm and approachability.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re proactive and serious about landing the Customer Expert role. Don’t miss out!
We think you need these skills to ace Customer Expert - Public Sector in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application for the Customer Expert role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Attention to Detail: Since this role involves a lot of data capture, pay close attention to the details in your application. Double-check for typos or errors, as this reflects your ability to handle important information accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way to get your application in front of us, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at TP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Expert role. Familiarise yourself with the job description, especially the key responsibilities like handling inbound calls and providing solutions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you demonstrated emotional intelligence, problem-solving, and effective communication. This will illustrate your ability to connect with customers and handle challenging calls.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your critical thinking and solution orientation. Practice responding to questions like, 'How would you handle an upset customer?' or 'What steps would you take if you didn't know the answer to a query?' This will help you think on your feet and demonstrate your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training processes, or opportunities for progression. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it leaves a positive impression on the interviewers!