At a Glance
- Tasks: Help customers navigate digital banking services and resolve their queries over the phone.
- Company: Join Teleperformance, a leader in delivering exceptional customer experiences for Virgin Money.
- Benefits: Enjoy 28 days holiday, career development, and exclusive discounts on travel and tech.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Make a real difference by helping customers while developing your skills in a supportive team.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 26436 - 26436 £ per year.
Customer Expert
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Key Details
- Salary: £26,436.80 per annum
- Location: Glasgow Cuprum Building, Argyle Street, Glasgow – THIS IS NOT A WORK FROM HOME ROLE
- Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
- Training: 3 weeks
- Contract: Full Time Permanent (40 hours per week)
Background Checking
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training. PLEASE NOTE THAT WE WILL ALSO REQUIRE EVIDENCE OF ALL ADDRESSES IN THE LAST 5 YEARS.
What You’ll Be Doing
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
Requirements
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
Values We Look For You To Have
- Process Excellence – Doing things well means something to you and you will always strive to improve on your work.
- Collaboration – You enjoy working with others and you like working as a team player.
- Communication – You can speak and write clearly and in a confident manner.
- Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness – You are able to be open to different ways of thinking and new ideas.
- Critical Thinking – You are able to think logically when making decisions.
- Solution Orientation – Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d Love You To Have …
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
Something Extra
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets – Up to 55% off
- Virgin Trains – 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray‑Ban – 20% off
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow employer: T&P
TP is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where creativity thrives. With a focus on employee growth, we provide ample opportunities for professional development and a supportive environment that encourages strategic thinking. Located in London, our hybrid model allows for flexibility while working with a diverse team on impactful projects for a leading multinational beverage client.
StudySmarter Expert Advice🤫
We think this is how you could land 006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries and show off your communication skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone with a caring attitude and emotional intelligence, so don’t be afraid to show your genuine enthusiasm for helping customers.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining the team at Teleperformance and working with Virgin Money.
We think you need these skills to ace 006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and are excited about the opportunity to work with Virgin Money.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who can connect their background to the role of a Customer Service Representative.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands and helps us get back to you quickly.
How to prepare for a job interview at T&P
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and provide excellent service. This will help you demonstrate your ability to resolve queries effectively during the interview.
✨Showcase Your Communication Skills
Practice clear and confident communication. You might be asked to role-play a customer interaction, so be ready to engage naturally and build rapport. Use examples from your past experiences to illustrate your points.
✨Demonstrate Your Digital Savvy
Since the role involves guiding customers through digital services, be prepared to discuss your experience with technology. Highlight any relevant skills or knowledge of banking products that can show you’re ready to help customers navigate their digital needs.
✨Emphasise Teamwork and Collaboration
The job requires working closely with colleagues, so be ready to talk about your teamwork experiences. Share examples of how you've successfully collaborated in the past and how you can contribute to a positive team environment.
