At a Glance
- Tasks: Support students with loan applications and financial queries in a vibrant contact centre.
- Company: Join Teleperformance, a top-rated workplace known for its supportive culture.
- Benefits: Enjoy competitive pay, paid training, and exciting employee perks.
- Other info: Full-time role with opportunities for career progression and fun team events.
- Why this job: Make a real difference in students' academic futures while developing your skills.
- Qualifications: Strong people skills and confidence in using technology are essential.
The predicted salary is between 25000 - 27000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Job Overview
- Role: Customer Service Specialist
- Site: Tyne River House, The Watermark, Gateshead NE11 9SZ. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
- Start Date: Monday 27th July 2026 onsite in Tyne River House, The Watermark, Gateshead NE11 9SZ.
- Contract: Permanent
- Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.
- Salary: £12.71 per hour
- Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
- ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months).
- Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a repayment plan, and making regular payments.) Cost covered by employer.
Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like?
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you?
- People skills and confidence in your PC skills!
- Minimum Skills: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship.
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets.
- The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift.
- Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable.
What will we give you?
Well there’s plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”. Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location.
Anything else that we have to offer?
Always, and just to name a few:
- Employee Assistance Programme and Help at hand
- 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app
- Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline)
- Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
- Eye Care Vouchers
- Target driven incentives and Prizes
- Employee Engagement activities
- Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys, Hello Fresh – 65% off, Cinema Perks – up to 44% off, Samsung – 20% off, HP – up to 40% off, Virgin Media discounts available, EE discounts available, Look Fantastic – 22% off, Fitbit – up to 20%, Garmin – up to 40 %, Expedia – up to 30%, Booking.com – up to 60%, TUI discounts available, Fragrance Shop – 16% off, Free Online Fitness Classes on Thursdays.
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Student Loans Support Specialist (Onsite) in Gateshead employer: T&P
At Teleperformance, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Located in the heart of Gateshead, our onsite Student Loans Support Specialist role provides a unique opportunity to make a meaningful impact on students' academic futures while enjoying comprehensive benefits, including paid training, employee assistance programmes, and exciting engagement activities. Join us and be part of a team that values your contributions and supports your career progression in a dynamic contact centre environment.
StudySmarter Expert Advice🤫
We think this is how you could land Student Loans Support Specialist (Onsite) in Gateshead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident when handling those tricky calls and show off your emotional intelligence.
✨Tip Number 3
Be ready for anything! The job description mentions dealing with demanding customers, so prepare yourself for challenging scenarios. Think of examples from your past experiences where you've successfully resolved conflicts or helped someone in need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t wait around – get your application in today!
We think you need these skills to ace Student Loans Support Specialist (Onsite) in Gateshead
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique skills and experiences that make you a great fit for the role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your people skills and any relevant experience in customer service, as these are key for the Student Loans Support Specialist role.
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your qualifications, so take the time to ensure everything is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get back to you quickly!
How to prepare for a job interview at T&P
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Student Loans Support Specialist. Familiarise yourself with common queries students might have about loans, eligibility, and payments. This will help you demonstrate your knowledge and show that you're genuinely interested in helping students.
✨Show Off Your People Skills
Since this role involves a lot of interaction with students and their families, practice showcasing your communication skills. Think of examples where you've successfully resolved conflicts or helped someone in need. Be ready to discuss how you can build rapport with customers, even when they’re frustrated.
✨Prepare for Challenging Scenarios
Expect to be asked how you would handle difficult calls. Prepare some scenarios in advance where you had to think on your feet or manage a tough situation. Highlight your emotional intelligence and resilience, as these are key traits for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
