Teleperformance in Gateshead is recruiting dedicated Contact Centre Agents to manage a caseload with empathy and professionalism. You will perform structured reviews, collect and verify evidence, and liaise with agencies to support vulnerable customers.
The role is on-site, full-time, and requires flexibility to cover 08:00–18:00, Monday to Friday. You will undergo BPSS background checks and document verification, ensuring compliance with legal and policy requirements.
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Customer Service Specialist: Complex Caseload Support in Gateshead employer: T&P
TP ICAP is an exceptional employer, offering a dynamic work environment in the heart of Belfast, where innovation and collaboration thrive. With a strong commitment to employee development, we provide comprehensive training and growth opportunities within the fast-paced financial services sector. Our inclusive culture fosters teamwork and encourages diverse perspectives, making it a rewarding place for individuals looking to make a meaningful impact in their careers.
