Employee Relations Specialist

Department: Human Resources

Reports to: Employee Relations Manager

Location: Site based, any TP UK location or work from home

Contract Type: Permanent

Salary: Up to £34,000.00 depending on experience (based on 40 hours per week)

Management Responsibility: None

Travel Required: Occasional

Our Employee Relations Purpose:

• Avoiding unfair dismissals;
• Negotiating resolutions of early conciliation cases raised via ACAS or the LRA;
• Dealing with employment tribunal claims including writing ET 3 responses, preparing bundles and witness statements.
• Supporting and advising on settlement agreements including drafting and negotiating on clauses;
• Maintaining updates to the Employee Handbook in line with employment law and/or best practice;
• Providing support and advice in change programmes relating to redeployment, redundancy, restructures, contract harmonisation or TUPE.
• Builds strong partnerships with HRBP colleagues to assist with the effective execution of business strategies;
• Supporting any people projects or HR initiatives which focus on Teleperformance being a great place to work and an employer of choice;
• Builds and develops positive and useful relationships with a range of internal and external departments and key roles, including but not limited to Operations, Client Solutions, Business Development, Project Management, Payroll, Workforce Management, Training, Recruitment, IT, Finance, and HR Admin;
• Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service;
• Takes steps to keep knowledge up to date with new HR concepts and best practice approaches in Employee Relations, as well as keeping close to employment.
• Tracks and maintains key statistics and information relating to Employee Relations activity, and provides reports and/or presentations when required;
• Supports delivery of core HR projects when required;
• Completes all administration associated with HR responsibilities;
• Adopts the Teleperformance management ethos of “Acknowledge, Support, Move Forward” when giving advice on any employee relations activity;
• Maintains open, honest and professional communication at all levels;
• Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction;
• Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying.
• Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities;
• Responsible for own health, safety and welfare as well as being mindful of the wider team and surrounding colleagues.
• Attends H Maintain and updating of SharePoint, in line with best practice and employment law changes;
• Complying with any orders made by Employment Tribunal.
• Other duties as assigned.

Main Job Requirements:

Education and Specific Training:

• Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar.
• OR equivalent employee relations experience (which remains current);
• Membership of CIPD, or similar, is preferable;
• Up to date employment law knowledge.

Work Experience:

• 2 years of recent HR employee relations specialist experience in a contact centre environment, or
• 3 years of recent HR employee relations specialist experience in another high-paced industry, or
• 4 years of HR generalist experience in any industry.

Desirable Certifications:

• Prior mediation training / certified mediator.

Required Skills:

• Comprehensive computer skills.
• Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others.

Competencies And Specific Skills:

• Takes responsibility for own performance.
• Works on own initiative.
• Tactical mindset.
• Compassionate.
• Achievement driven.
• Excellent analytical ability.
• Exceptional attention to detail.
• Excellent communication skills – verbal and written.
• Excellent influencing and negotiation skills.
• Flexibility.
• Resourceful.
• Committed.
• TP brand ambassador.
• Courageous.
• Empathetic.
• Lives and breathes the company values.
• Self-motivated.
• Team player.
• Creative thinker.
• Confident to challenge.
• Advanced levels of resilience and focus.
• Continuous improvement mindset.
• Excellent organisational skills.
• Priority management skills.
• Credible.
• Trustworthy.
• Dependable.
• Courageous.
• Empathetic.