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- Tasks: Deliver outstanding customer service and educate clients on banking options.
- Company: Join Natwest, a leading bank with a focus on customer satisfaction.
- Benefits: Up to £27,976 salary, £1,000 joining bonus, and hybrid working options.
- Other info: Full-time role with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27976 - 27976 £ per year.
We are seeking a permanent Customer Service Advisor based in Newtownards.
Salary: Up to £27,976.00 annual salary (monthly pay). £1,000 Joining Bonus (£500 after 3 months, £500 retention bonus after 12 months).
Hybrid working options: 2 days in the office each week after successful completion of 3 weeks training and 4 week grad bay (training and grad bay fully office based).
Details:
- Start date: Various dates from May 2026
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week, hours worked between 07:00 and 23:00 (on‑site hours 08:00-20:00)
Probity Requirements: Credit, Criminal, Sanctions and Fraud check; must provide physical documentation of last 2 years employment history and last 5 years address history.
Key Responsibilities:
- Provide outstanding customer service at first point of contact and help the organisation achieve its goals.
- Educate customers on banking options and support them to choose services that meet their personal needs.
- Accurately and compliantly complete processes and procedures, delivering a seamless and positive experience.
- Take corrective actions to deliver good customer outcomes and mitigate gaps when identified.
Your Duties Will Include:
- Deliver excellent service, keeping customers' needs and financial goals in mind.
- Educate customers on available banking options.
- Compliantly complete processes and procedures, ensuring seamless experience.
- Maintain relationships within the department to support customers and understand wider business objectives.
- Resolve complaints and errors quickly and restore relationships.
- Ensure every interaction leaves customers satisfied.
Customer Service Specialist - N'Ards Natwest employer: T&P
Contact Detail:
T&P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - N'Ards Natwest
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Natwest, especially in Newtownards. They can give you the inside scoop on what it’s really like and might even refer you for the role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to share your experiences. We want to see how you think on your feet!
✨Tip Number 3
Show off your personality! When you get the chance to chat with the hiring team, let your enthusiasm for customer service shine through. We love candidates who are genuinely excited about helping customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest updates and tips directly from us to help you land that Customer Service Specialist role.
We think you need these skills to ace Customer Service Specialist - N'Ards Natwest
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight any relevant experience you have in customer service, especially in banking or finance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team at Natwest. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: As a Customer Service Specialist, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. We love seeing examples of how you've resolved issues or helped customers in the past!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at T&P
✨Know Your Stuff
Before the interview, make sure you understand Natwest's services and values. Familiarise yourself with common banking options and how they can benefit customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints. Practising these situations will prepare you to demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
As a Customer Service Specialist, clear communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you've effectively communicated with customers or colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.