Customer Service Specialist - N\'Ards Natwest

Job Overview

We are seeking a permanent Customer Service Advisor based in Newtownards.

Salary: Up to £27,976.00 annual salary (monthly pay). £1,000 Joining Bonus (£500 after 3 months, £500 retention bonus after 12 months). Hybrid working options: 2 days in the office each week after successful completion of 3 weeks training and 4 week grad bay (training and grad bay fully office based).

Details

• Start date: Various dates from May 2026
• Location: Natwest, Newtownards
• Shifts: Full time – 40hrs per week, hours worked between 07:00 and 23:00 (on‑site hours 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check; must provide physical documentation of last 2 years employment history and last 5 years address history

Key Responsibilities

• Provide outstanding customer service at first point of contact and help the organisation achieve its goals.
• Educate customers on banking options and support them to choose services that meet their personal needs.
• Accurately and compliantly complete processes and procedures, delivering a seamless and positive experience.
• Take corrective actions to deliver good customer outcomes and mitigate gaps when identified.

Your Duties Will Include

• Deliver excellent service, keeping customers\’ needs and financial goals in mind.
• Educate customers on available banking options.
• Compliantly complete processes and procedures, ensuring seamless experience.
• Maintain relationships within the department to support customers and understand wider business objectives.
• Resolve complaints and errors quickly and restore relationships.
• Ensure every interaction leaves customers satisfied.

Skills & Qualifications

• Experience in a customer service environment and managing customer relationships.
• Excellent organisational and time management skills to meet performance measures.
• Excellent communication skills, verbal and written.
• Background of working within a regulatory environment.
• Proficient use of Microsoft Office.
• Customer focused attitude.

Benefits

• Perks at Work – Savings Discounts / Free Online Classes.
• Help@Hand – Savings Discounts, Podcast, Wellbeing Resources, Webinars, Access to GP’s, Mental Health Support, Financial Advice, Legal Advice.
• Critical Illness – up to £10,000.
• Cycle to Work Scheme.
• Eyecare support voucher.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Workplace Pension.
• Monthly Inspire Awards – for the best of the best.
• Refer‑A‑Friend earns up to £1,200.
• Monthly Wellbeing Webinars.
• Dedicated Employee Experience Progress – support TP journey.