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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve disputes for Lloyds Banking customers.
- Company: Join Teleperformance, a leading contact centre with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible hours, and perks like discounts and wellbeing resources.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and experience in customer service or banking preferred.
- Other info: Dynamic work environment with opportunities for growth and recognition.
Customer Service Specialist – Office Based in Glasgow
Teleperformance is a fast-paced contact centre employer working with well-known clients to deliver world-class customer service. We have a fantastic opportunity for an inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign.
Key Details
- Start date: February 2026
- Salary: £26,000 per annum (enhanced rate applies between 9 pm – 11 pm)
- Job type: Full time – Permanent
- Working hours: 40 hours per week (including training)
- Operational hours after training: Full flexibility between 07:00 – 23:00, Monday – Sunday
- Training: 2 weeks at City Park, Glasgow; training hours 09:00 am – 18:00 pm, Monday – Friday
- Joining the team: First 3 months on‑site in Glasgow, then option to work at‑home or on‑site based on performance
Qualifications
- Professional, polite and courteous telephone manner
- Excellent verbal communication skills; fluency in English essential
- Good listening skills; empathetic, patient and understanding
- Confident and proactive in dealing with difficult situations and conversations
- High levels of accuracy and attention to detail
- Independent, self‑motivated and able to problem‑solve effectively
- Experience working with vulnerable customers (highly desired)
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
- Excellent numeracy skills
Values We Look For
- Process Excellence – continuous improvement mindset
- Collaboration – team player and enjoys working with others
- Communication – clear and confident speaking and writing
- Emotional Intelligence – empathetic, kind and good with others
- Open‑mindnedness – adaptable and willing to learn
- Critical thinking – logical decision making
- Solution Orientation – focused on resolving challenges
- Entrepreneurship – self‑driven, ownership of tasks and new challenges
Role Overview
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Follow dispute processes to ensure customer satisfaction
- Handle objections to keep customers satisfied and secure
- Support customers with all aspects personal banking (transfers, direct debits, digital banking)
- Assist customers in financial difficulty and debit‑card support
- Promote Internet Banking and ensure customers know how to use all available services
- Resolve queries and ensure a positive difference for customers
- Support customers in accordance with regulatory requirements
- Record complaints and aim to resolve them at first touch
- Manage high‑volume periods with excellent time management
- Work with vulnerable customers on complex cases
- Follow banking processes and explain them clearly to customers
Benefits
- Perks at Work – savings discounts, free online classes
- Help@Hand – wellbeing resources, podcasts, webinars, GP and mental health support
- Critical Illness – up to £10,000
- Cycle to Work scheme
- Eyecare support voucher
- Holiday Purchase scheme
- Length of Service awards
- Workplace pension
- Monthly Inspire awards – for the best of the best
- Refer‑A‑Friend – up to £1,200
- Monthly wellbeing webinars
- Dedicated employee experience progress – support throughout the journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted bus travel in Glasgow (First Bus)
Disclaimers
Teleperformance will never contact you about anything other than your application through our official channels. If you receive suspicious communications claiming to be from Teleperformance, disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apply Today
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours. Feel free to get in touch if you want to chat with our team sooner.
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Customer Service Representative - Lloyds Banking Group (Disputes) - Glasgow employer: T&P
Contact Detail:
T&P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Lloyds Banking Group (Disputes) - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations and show off your problem-solving skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone who can empathise with customers, so don’t be afraid to share your own experiences and how you’ve helped others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates and tips to help you land that Customer Service Representative role.
We think you need these skills to ace Customer Service Representative - Lloyds Banking Group (Disputes) - Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've handled tough situations and provided excellent support in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language that reflects your communication skills, as this is key for the role. Remember, we value clarity!
Tailor Your Application: Make sure to customise your application to fit the job description. Mention specific skills and experiences that align with what we're looking for, especially around empathy and problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive!
How to prepare for a job interview at T&P
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the Disputes Team. Familiarise yourself with common banking processes and dispute resolution techniques. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since you'll be dealing with vulnerable customers, it's crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you've successfully handled difficult situations with patience and understanding. This will highlight your emotional intelligence and ability to connect with customers.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This not only shows that you value their input but also reflects the skills you'll need when handling customer calls.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. Prepare by thinking about how you would handle various customer service situations, especially those involving disputes. This will allow you to showcase your problem-solving skills and ability to think on your feet.
