At a Glance
- Tasks: Provide top-notch customer service and resolve disputes for Lloyds Banking customers.
- Company: Join Teleperformance, a leading contact centre with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, discounts, wellbeing resources, and 28 days annual leave.
- Other info: Dynamic team culture with opportunities for growth and flexible working options after training.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Fluent English, strong listening skills, and previous customer service experience required.
The predicted salary is between 27081 - 27081 € per year.
About the role
Teleperformance is a fast‑paced contact centre employer working with well‑known household clients to deliver world‑class customer service. This role is for an inbound customer service specialist in our Disputes Team on the Lloyds Banking Division campaign, based in Glasgow.
Key details
- Start date: 22 June 2026
- Salary: £27,081.60 (enhanced rate applies between 9 pm – 11 pm)
- Job type: Full time – Permanent
- Hours: 40 h per week (including training); operational hours after training are 07:00 – 23:00, Monday – Sunday
- Training: 2 weeks in Glasgow, City Park; training hours 09:00 – 18:00 Monday – Friday
- On‑site work for first 3 months in Glasgow; thereafter you may choose on‑site or at‑home working based on performance
Responsibilities
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Follow dispute processes to ensure customer satisfaction.
- Handle objections whilst ensuring customers feel supported and their accounts remain secure.
- Provide positive experiences across personal banking, including bank transfers, direct debits and digital banking support.
- Assist customers who may be experiencing financial difficulty and provide debit card support.
- Promote channels such as Internet Banking and encourage customers to use the bank’s full range of services.
- Problem‑solve: own each query and ensure resolution, making a real positive difference for our customers.
- Support customers in accordance with regulatory requirements designed to protect them.
- Record all complaints in line with policy and, where possible, resolve at first touch, delivering efficient outcomes.
- React promptly when volume increases and manage a wide variety of customers – excellent time‑management required.
- Work with vulnerable customers and help resolve complex cases.
- Follow banking processes and clearly explain them to customers.
Qualifications
- Fluency in English essential.
- Good listener who can convey empathy, patience and understanding.
- Confident and proactive in dealing with difficult situations and conversations.
- High accuracy and attention to detail.
- Ability to work independently and make complex decisions.
- Self‑motivated and able to affective problem‑solve.
- Interpersonal skills; driven to work towards achievable targets.
- Excellent numeracy skills.
- Experience with vulnerable customers.
- Previous banking / financial services experience highly desired.
- Previous call‑centre / customer service experience essential.
Values we seek
- Process excellence – strive to improve work continuously.
- Collaboration – enjoy working with others and being a team player.
- Communication – speak and write clearly and confidently.
- Emotional intelligence – empathise, be kind and good with others.
- Open‑mindedness – approach work with curiosity.
- Critical thinking – think logically when making decisions.
- Solution orientation – forward‑thinking mindset focused on resolving challenges.
- Entrepreneurship – take ownership, embrace new tasks, develop and drive yourself.
Benefits
- Perks at Work – savings discounts, free online classes.
- Help@Hand – savings discounts, podcast, wellbeing resources, webinars, access to GP’s, mental health support, financial and legal advice.
- Critical illness coverage up to £10,000.
- Cycle‑to‑work scheme.
- Eyecare support voucher.
- Holiday purchase scheme.
- Length‑of‑service awards.
- Workplace pension.
- Monthly Inspire awards – for the best.
- Refer‑A‑Friend – up to £1,200.
- Monthly wellbeing webinars.
- Dedicated Employee Experience Progress – support throughout journey.
- 28‑day annual leave (incl. bank holidays), increasing with length of service.
- Discounted bus travel in Glasgow (First Bus).
Disclaimer
Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. Disregard and report any suspicious communications. Please note that only candidates who meet specific language proficiency scores will proceed on this campaign. If you pass the assessment but not the above requirements we reserve the right to reject your application.
Customer Service Representative Lloyds Banking Group Disputes employer: T&P
Teleperformance is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture in the heart of Glasgow. With comprehensive benefits including mental health support, a cycle-to-work scheme, and opportunities for career advancement, employees are empowered to thrive both personally and professionally. The flexible working options after training and a focus on collaboration make it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Lloyds Banking Group Disputes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling objections and tricky situations during the actual interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy, patience, and problem-solving abilities. These are key traits for a Customer Service Representative, especially when dealing with vulnerable customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing this role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative Lloyds Banking Group Disputes
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping customers and making a positive impact right from the start.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience, especially in customer service or banking. We love seeing how your skills align with what we’re looking for in our Disputes Team!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role, so show us your best writing skills!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Teleperformance.
How to prepare for a job interview at T&P
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service Representative role in the Disputes Team. Familiarise yourself with common banking processes and customer service scenarios, especially those related to disputes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy Skills
Since this role involves dealing with vulnerable customers, be prepared to discuss how you’ve handled difficult situations in the past. Use examples that highlight your ability to empathise and support customers effectively. This will demonstrate your emotional intelligence and suitability for the role.
✨Practice Problem-Solving Scenarios
Anticipate questions that may involve problem-solving or handling objections. Think of specific examples where you successfully resolved a customer issue or improved a process. Practising these scenarios will help you articulate your thought process during the interview.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so be prepared to talk about your experiences working in teams. Share instances where you contributed to team goals or supported colleagues. This will show that you’re a team player who values collaboration, which is essential for success at Teleperformance.
