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For Companies At a Glance
- Tasks: Help people navigate government services and provide essential support during tough times.
- Company: Join a dedicated team making a real difference in people's lives.
- Benefits: Enjoy no weekends, remote work, and perks like discounts and wellbeing resources.
- Why this job: Make a positive impact while enjoying a flexible work-life balance.
- Qualifications: Strong communication skills and a can-do attitude are essential.
- Other info: Full training provided, with excellent career progression opportunities.
The predicted salary is between 23804 - 23804 £ per year.
Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes, this challenging yet rewarding role is for you.
Role details
- Position: Customer Service Specialist
- Location: Work at home (full‑time)
- Start date: 26/01/2026
- Contract: Full‑time permanent
- Training: 10 days, Monday to Friday, 9:00‑17:30
- Hours: 37.5 per week
- Shifts: Monday‑Friday 8:00‑18:15 (options 8‑16, 9‑17, 10‑18)
- Salary: £23,804 per annum
- No weekend work or bank holidays
- All equipment provided
Responsibilities
- Sign into systems and prepare for a fast‑paced day.
- Provide excellent service to a diverse range of customers via inbound telephone channel.
- Assist customers with employment status, general claims, payments, advances, Covid‑19 impact, changes of details, new Universal Credit claims and appointment‑related queries.
- Inform customers about benefit payments that help with living costs for those on a low income, out of work or unable to work.
Requirements
- Strong verbal and written communication skills, attention to detail.
- Ability to establish excellent customer relationships in a fast‑paced environment.
- Can‑do attitude and empathy.
- Professional and friendly telephone manner.
- Customer service experience.
- Experience working in a target‑driven environment to a high standard.
- PC skills, ability to navigate multiple systems competently.
- Good typing speed and multi‑tasking ability.
- Take ownership with positivity, resilience and service excellence.
Benefits
- Perks at Work – savings discounts, free online classes
- Help@Hand – savings discounts, podcast, wellbeing resources, webinars, access to GP, mental health, financial, legal advice
- Critical illness cover up to £10,000
- Cycle to work scheme
- Eyecare support voucher
- Holiday purchase scheme
- Length of service awards
- Workplace pension
- Monthly Inspire awards
- Refer‑a‑Friend – earn up to £1,200
- Monthly wellbeing webinars
- Dedicated employee experience progress
Screening and Documentation
The role requires baseline personnel screening (BPSS). If your application is successful you will be asked to provide documents to complete identity, nationality, immigration status, basic criminal records check, and employment/academic history for the past three years. Provide evidence such as employer references, payslips, P45s or other payslip evidence, and documentation for any gaps in work or education. All screening and evidence must be completed satisfactorily before commencement.
If you match the above, want to make a difference and resolve complex issues, please apply today and a member of our recruitment team will be in touch within 48 hours.
Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote ) employer: T&P
Contact Detail:
T&P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support people during tough times. This will help you connect your passion for helping others with their goals in your conversations.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend. This will boost your confidence and help you nail that friendly telephone manner they’re looking for.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you’ve helped someone in need. Sharing these stories can really highlight your can-do attitude and resilience during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to making a real difference in someone’s life!
We think you need these skills to ace Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Expert role. Highlight your relevant experience and skills that match the job description, especially your communication skills and customer service background.
Show Your Empathy: In your application, let us see your can-do attitude and empathy. Share examples of how you've helped customers in the past, especially in challenging situations. This will show us you’re the right fit for making a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at T&P
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Expert in the government sector. Familiarise yourself with common queries related to benefits and support during the cost of living crisis. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Show Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've successfully helped customers in difficult situations. Highlight how you listened to their concerns and provided solutions, as this will resonate well with the interviewers.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are essential, practice answering common interview questions out loud. You could even do a mock interview with a friend or family member. Focus on being clear, concise, and friendly, as this reflects the professional telephone manner they’re looking for.
✨Be Ready for Multi-tasking
The job requires navigating multiple systems while assisting customers. During the interview, be prepared to discuss how you manage your time and handle multiple tasks efficiently. Share specific examples of how you've juggled responsibilities in previous roles to showcase your ability to thrive in a fast-paced environment.