At a Glance
- Tasks: Support students with loan applications and financial queries through inbound calls.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its supportive culture.
- Benefits: Earn £12.21 per hour, with training, remote work, and exciting perks.
- Other info: Enjoy career progression opportunities and fun team events throughout the year.
- Why this job: Make a real difference in students' academic futures while developing your customer service skills.
- Qualifications: Strong people skills, confidence with technology, and resilience in challenging situations.
The predicted salary is between 10 - 13 £ per hour.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!
Role and Deployment
- Role: Customer Service Specialist
- Site: WORK FROM HOME - UK Based
- Start Date: Many dates throughout 2026 starting from Monday 2nd March
- Contract: Permanent
- Hours: 40 hours per week
- Campaign opening hours: 8am to 7pm Monday to Friday and no weekend work
Your shifts would be scheduled around business requirements and you will be working shifts set by the company between 8am and 7pm Monday to Friday with no weekend work. This role is full-time and we are unable to accommodate part-time hours or people who are not fully flexible in the required hours.
Compensation and Training
- Salary: £12.21 per hour (increasing to £12.71 from 1st April 2026)
- Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
Probity and Eligibility
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months). Acceptable documents include:
- Disclosure barring Service - England
- Access NI Acceptable Documents - Northern Ireland
- Disclosure Scotland Acceptable Documents - Scotland
Probity: DBS and Credit Check. We are looking at outstanding CCJs and Bankruptcy; however we are able to work with applicants on a repayment plan with regular payments. Cost covered by employer. Your employment is dependent on passing these checks and having the right to work in the UK.
What does an average day look like?
A typical day will see you working up to 9 hours per day (including unpaid 1 hour break) in a lively and vibrant contact centre environment, either on site or virtually from home. You will start your day signing into your systems to be ready to take your first call. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information; others may be demanding or frustrated and may challenge the process. You will be working in a fast-paced, busy contact centre environment where you will be speaking with multiple customers every day due to the high volume of calls.
What do we need from you?
- People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination.
- Achieving Quality and Average Handling Time targets.
- The ability to actively listen to a Customer’s query, search for information via our Knowledgebase and relay this correctly to the Customer while ensuring full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during interactions.
- Flexibility, good attendance and time keeping to be available for customers throughout your scheduled shift.
- Secure a safe internet connection with a private working area free from distractions; a stable internet connection connected directly to the router via ethernet cable.
What will we give you?
Well there’s plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space called “Nesting” where you take your first live calls. Support from experienced team members is provided. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties with food and drinks (location dependent).
Additional benefits
- Employee Assistance Programme and Help at hand 24/7 confidential counselling and information via the Help@Hand app
- Access to remote GP services with video consultations
- Online mental health support with registered therapists (subject to referral)
- Online portal with self-help guides, webinars and tools
- Eye Care Vouchers
- Target-driven incentives and prizes
- Perks at Work WOW points and discounts (examples include supermarket vouchers, Hello Fresh, cinema, electronics, travel, fashion, and more)
Sound like you? Apply TODAY and a member of our recruitment team will be in touch within 48 hours.
Customer Service Expert employer: T&P
At Teleperformance, we pride ourselves on being an equal opportunities employer that fosters a vibrant and supportive work culture. As a Customer Service Specialist, you will enjoy comprehensive training, competitive pay, and numerous employee benefits, including access to mental health support and exciting incentives. With a focus on career progression and a commitment to making a positive impact on students' futures, this role offers a meaningful and rewarding opportunity to thrive in a dynamic work-from-home environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at T&P. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like T&P before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Expert
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to T&P:Your cover letter is your chance to shine! Tell us why you want to work at T&P specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at T&P!
How to prepare for a job interview at T&P
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
