At a Glance
- Tasks: Support students with loan applications and financial queries through inbound calls.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its supportive culture.
- Benefits: Earn £12.21 per hour, with training, remote work, and exciting perks.
- Other info: Enjoy career progression opportunities and fun team events throughout the year.
- Why this job: Make a real difference in students' academic futures while developing your customer service skills.
- Qualifications: Strong people skills, confidence with technology, and resilience in challenging situations.
The predicted salary is between 10 - 13 £ per hour.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!
Role and Deployment
- Role: Customer Service Specialist
- Site: WORK FROM HOME - UK Based
- Start Date: Many dates throughout 2026 starting from Monday 2nd March
- Contract: Permanent
- Hours: 40 hours per week
- Campaign opening hours: 8am to 7pm Monday to Friday and no weekend work
Your shifts would be scheduled around business requirements and you will be working shifts set by the company between 8am and 7pm Monday to Friday with no weekend work. This role is full-time and we are unable to accommodate part-time hours or people who are not fully flexible in the required hours.
Compensation and Training
- Salary: £12.21 per hour (increasing to £12.71 from 1st April 2026)
- Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
Probity and Eligibility
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months). Acceptable documents include:
- Disclosure barring Service - England
- Access NI Acceptable Documents - Northern Ireland
- Disclosure Scotland Acceptable Documents - Scotland
Probity: DBS and Credit Check. We are looking at outstanding CCJs and Bankruptcy; however we are able to work with applicants on a repayment plan with regular payments. Cost covered by employer. Your employment is dependent on passing these checks and having the right to work in the UK.
What does an average day look like?
A typical day will see you working up to 9 hours per day (including unpaid 1 hour break) in a lively and vibrant contact centre environment, either on site or virtually from home. You will start your day signing into your systems to be ready to take your first call. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information; others may be demanding or frustrated and may challenge the process. You will be working in a fast-paced, busy contact centre environment where you will be speaking with multiple customers every day due to the high volume of calls.
What do we need from you?
- People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination.
- Achieving Quality and Average Handling Time targets.
- The ability to actively listen to a Customer’s query, search for information via our Knowledgebase and relay this correctly to the Customer while ensuring full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during interactions.
- Flexibility, good attendance and time keeping to be available for customers throughout your scheduled shift.
- Secure a safe internet connection with a private working area free from distractions; a stable internet connection connected directly to the router via ethernet cable.
What will we give you?
Well there’s plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space called “Nesting” where you take your first live calls. Support from experienced team members is provided. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties with food and drinks (location dependent).
Additional benefits
- Employee Assistance Programme and Help at hand 24/7 confidential counselling and information via the Help@Hand app
- Access to remote GP services with video consultations
- Online mental health support with registered therapists (subject to referral)
- Online portal with self-help guides, webinars and tools
- Eye Care Vouchers
- Target-driven incentives and prizes
- Perks at Work WOW points and discounts (examples include supermarket vouchers, Hello Fresh, cinema, electronics, travel, fashion, and more)
Sound like you? Apply TODAY and a member of our recruitment team will be in touch within 48 hours.
Customer Service Expert employer: T&P
At Teleperformance, we pride ourselves on being an equal opportunities employer that fosters a vibrant and supportive work culture. As a Customer Service Specialist, you will enjoy comprehensive training, competitive pay, and numerous employee benefits, including access to mental health support and exciting incentives. With a focus on career progression and a commitment to making a positive impact on students' futures, this role offers a meaningful and rewarding opportunity to thrive in a dynamic work-from-home environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging calls and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built relationships with customers in the past. Highlight your ability to listen actively and respond to their needs, as this is key for a Customer Service Specialist role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Expert
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application for the Customer Service Specialist role. Highlight your people skills and any relevant experience that shows you can handle challenging calls with confidence and resilience.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at T&P
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with common student loan queries and the support process. This will help you answer questions confidently and show that you're genuinely interested in helping students.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you turned a challenging call into a positive experience. This will demonstrate your ability to handle demanding customers with ease.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are engaged in the conversation. It’s a key skill for the role, so demonstrating it in the interview will set you apart.
✨Prepare for Virtual Training
Since the training is remote, ensure you have a quiet space with a stable internet connection for the interview. Mentioning your readiness for virtual training and your ability to stay focused in a digital environment can give you an edge, as it aligns with the company's expectations.
