At a Glance
- Tasks: Handle customer complaints and provide top-notch service in a fast-paced environment.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Remote work, competitive salary starting at £30,000, and comprehensive training.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of complaints handling experience in a regulated financial services environment.
The predicted salary is between 30000 - 30000 £ per year.
Complaints Handler – Banking & Financial Services (Remote)
At Teleperformance, we deliver an outstanding customer experience, as a result of our commitment, passion and dedication to excellence. Due to our success, we have exciting opportunities in our Banking and Financial Service sector. You must be able to evidence a minimum of 1 year’s previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).
Please note that at this stage we are collecting expressions of interest in the role, and will be in touch with successful candidates to arrange interviews.
Benefits & Requirements
- Salary: From £30,000 per annum
- Location: Work From Home
- Training: 2 weeks then 2 weeks Grad Bay
- Contract: Permanent, Full Time (40hrs) (must be fully flex)
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- CIFAS and Sanctions checks
- Any other associated checks
Job Profile Summary
We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints.
Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast-paced environment and adapt well to change.
The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines.
Job Description
- Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.
- Prepare routine letters, memoranda and reports for approval, while following up on pending issues.
- Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
- Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
- Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.
- Develop personal capabilities using existing formal and informal training opportunities.
- Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).
- Collect and prepare standard data related to ongoing issues.
Minimum Requirements
- 12 months experience of complaint handling in financial services regulated environment in the UK
- Excellent telephone manner, with the ability to build rapport with the customer
- Excellent verbal and written communication
- Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines
- Objection handling whilst remaining professional
- Enjoy working with others and like working as a team player
- Ability to speak and write clearly and in a confident manner
- Possess emotional intelligence, able to empathise and be kind
- Open to different ways of thinking and new ideas
- Logical decision-making skills
- Forward-thinking mindset focused on resolving challenges
- Taking ownership and being self-driven
Complaints Handler Lloyds Banking Group employer: T&P
At Teleperformance, we pride ourselves on being a certified great place to work, offering a dynamic and supportive remote work environment for our Complaints Handlers. With a strong focus on employee development, we provide comprehensive training and ongoing growth opportunities, ensuring that our team members thrive while delivering exceptional customer service in the Banking and Financial Services sector. Join us to be part of a passionate team that values excellence and fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler Lloyds Banking Group
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Teleperformance or Lloyds Banking Group. A friendly chat can sometimes lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common complaints handling scenarios and think about how you’d tackle them. Practising your responses will help you feel more confident when it’s showtime.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, they want to see how well you can connect with customers, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Complaints Handler Lloyds Banking Group
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in complaints handling, especially within an FCA regulated environment. We want to see how your background aligns with the role, so don’t hold back on those details!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. Remember, we’re looking for excellent communication skills, so let that shine through in your writing.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the specific requirements of the Complaints Handler role. Mention how you can deliver on customer promises and adapt to a fast-paced environment, just like we do at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at T&P
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints handling in financial services, especially within an FCA regulated environment. Be ready to discuss specific examples from your past experience that demonstrate your ability to resolve complex issues and provide excellent customer service.
✨Practice Your Communication Skills
Since this role requires clear communication, both verbally and in writing, practice articulating your thoughts. You might want to role-play common complaint scenarios with a friend or family member to ensure you can handle objections professionally and empathetically.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. Think of examples where you successfully met deadlines while maintaining quality service. This will show that you can thrive in a fast-paced environment, which is key for this role.
✨Emphasise Teamwork and Adaptability
Be ready to share experiences where you worked effectively as part of a team or adapted to changes in the workplace. Highlighting your emotional intelligence and ability to empathise with customers will also resonate well with the interviewers.
