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For Companies At a Glance
- Tasks: Assist customers with online subscriptions and account management through calls, webchat, and emails.
- Company: Join Teleperformance, a global leader in customer management with a vibrant work culture.
- Benefits: Enjoy competitive salary, discounts, wellbeing resources, and career progression opportunities.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with excellent training and growth potential.
The predicted salary is between 24570 - 24570 £ per year.
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available.
Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)
Training Duration: 2 weeks
Start Date: 16/03/2026
Salary: £24,570 PA
Responsibilities
- You will be the first point of contact to assist customers with their online subscription enquiries and account management.
- You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.
Values We Look For
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
A Typical Day in the Office
- You will start your day signing into your systems, making sure you are ready for the day ahead.
- You will engage with a variety of customers who have questions regarding their online subscription.
- You will troubleshoot and problem-solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts.
- Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities.
- With an hour of rest time (lunch break and two 15-minute breaks) you will have time to catch up with colleagues, grab a bite, or take a short walk.
What’s in it for you
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Specialist - Bristol onsite employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview process.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your emotional intelligence and communication skills. Share examples of how you've successfully resolved customer issues in the past – this is key for a Customer Service Specialist role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Teleperformance team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Specialist - Bristol onsite
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Specialist. Mention any relevant experience in customer service or communication!
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a good read-through. Typos and errors can make a bad impression, so let’s keep it professional and polished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at TP
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, such as handling complaints or managing subscription queries. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and emotional intelligence.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and responding thoughtfully. It’s a key skill for a Customer Service Specialist and will impress your interviewers.
✨Showcase Your Flexibility
Since the role involves various shifts, be ready to discuss your availability and willingness to work different hours. Highlight any previous experience you have in fast-paced environments and how you adapt to changing situations.
