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For Companies At a Glance
- Tasks: Assist customers with online subscription inquiries via calls and webchat.
- Company: Leading outsourcing company based in Bristol with a strong reputation.
- Benefits: Competitive salary, perks, and award-winning training programmes.
- Why this job: Join a dynamic team and enhance your problem-solving and communication skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Flexible shift work within a 37.5 hour week with career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading outsourcing company is seeking a customer service representative in Bristol. The role involves assisting customers with their online subscription inquiries and providing support through various channels like inbound calls and webchat. Shift work within a 37.5 hour week is required, emphasizing problem-solving and communication skills. This position offers competitive salary and perks, along with opportunities for career advancement through award-winning training programs.
Customer Care Specialist: Multichannel Support & Global Reach in Bristol employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist: Multichannel Support & Global Reach in Bristol
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common scenarios with a friend. This will help you feel more confident when handling inquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a tough situation around. We love hearing about real-life solutions!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Care Specialist: Multichannel Support & Global Reach in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your problem-solving skills and any experience with multichannel support, as these are key for us at StudySmarter.
Show Off Your Communication Skills: Since this role involves assisting customers through various channels, it’s important to showcase your communication skills. Use clear and concise language in your application to demonstrate how you can effectively engage with customers.
Highlight Relevant Experience: If you've worked in customer service before, make sure to mention it! Share specific examples of how you've handled inquiries or resolved issues, as this will show us that you're ready for the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at TP
✨Know the Company Inside Out
Before your interview, do some homework on the outsourcing company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Specialist, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues, highlighting your problem-solving abilities.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, as it’s common for customer service positions. Prepare by thinking through how you would handle various customer inquiries or complaints. This will demonstrate your ability to think on your feet and provide excellent support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programs mentioned in the job description or how success is measured in the role. This shows your enthusiasm for growth and helps you gauge if the company is the right fit for you.
