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- Tasks: Provide remote British Sign Language interpretation for effective communication.
- Company: Join a supportive and innovative team working from home.
- Benefits: Earn £43.96 per hour plus bonuses, with flexible hours and great perks.
- Why this job: Make a real difference by bridging communication gaps in diverse settings.
- Qualifications: Must have Level 6 NVQ in BSL and interpreting experience.
- Other info: Enjoy professional development and a dynamic work environment.
The predicted salary is between 91436 - 91436 £ per year.
Location: Work from home
Bonus: Bonus up to 10% PA
Shifts: 40 hours per week – (part time hours can be considered)
Operational hours: 8am - 8pm Monday to Sunday
Qualifications required:
- Level 6 NVQ Certificate in British Sign Language
- Level 6 NVQ Diploma in Sign Language Interpreting
Role Overview
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.
Essential Duties And Responsibilities
- Provide effective Video Remote Interpreting Support and model the company's mission and values
- Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
- Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
- Demonstrate the ability to adapt quickly to new and changing technologies
- Multitask between interpreting effectively and utilizing calls
- Participate in company sponsored training for Professional Development
- Exhibit the ability to meet performance expectations with minimal supervision
- Possess the ability to work effectively in a fast paced, dynamic environment
- Demonstrate strong interpersonal skills in all settings
Minimum Qualification Requirements
- Level 6 NVQ Certificate in British Sign Language
- Level 6 NVQ Diploma in Sign Language Interpreting
- Technical knowledge for interpreting IT/Customer Support calls
- Able to provide accurate interpretation
- Good understanding of Deaf culture
- Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role)
Essential Competencies
- Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions.
- Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
- Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
- Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
- Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities.
- Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.
What You Get From Us
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
The Other Important Stuff
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three-year history. Employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.
If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
British Sign Language (BSL) Interpreter - Work from home in Bristol employer: T&P
Contact Detail:
T&P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land British Sign Language (BSL) Interpreter - Work from home in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the interpreting field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your BSL skills and how you can adapt to different situations.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or social media accounts to keep your knowledge fresh. This will not only help in interviews but also show your passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, making it super easy to stay in the loop.
We think you need these skills to ace British Sign Language (BSL) Interpreter - Work from home in Bristol
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your Level 6 NVQ Certificate in British Sign Language and Diploma in Sign Language Interpreting right at the start. We want to see that you’ve got the skills we need, so don’t be shy about showcasing your qualifications!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Use similar language and examples from your past roles that demonstrate your ability to provide effective interpreting support. It’ll make your application stand out!
Be Professional and Personable: While we love a friendly vibe, remember to keep it professional. Show us your interpersonal skills by being clear and concise in your writing. A touch of warmth can go a long way, especially when discussing your empathy and understanding of Deaf culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at T&P
✨Know Your BSL Inside Out
Make sure you brush up on your British Sign Language skills before the interview. Familiarise yourself with common phrases and scenarios you might encounter in interpreting. This will not only boost your confidence but also show the interviewer that you're serious about the role.
✨Showcase Your Experience
Prepare to discuss your previous interpreting experiences in detail. Think of specific examples where you successfully facilitated communication between deaf and hearing individuals. Highlight any challenges you faced and how you overcame them, as this demonstrates your problem-solving skills.
✨Understand Deaf Culture
Having a good grasp of Deaf culture is crucial for this role. Be ready to talk about how you respect and incorporate cultural nuances into your interpreting. This shows that you’re not just skilled in BSL, but also sensitive to the community you’ll be working with.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s values, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.