TP in Birmingham is seeking a Senior Team Leader to lead and develop a team of customer service advisors and SMEs for a UK banking client. You will provide operational support to management, drive performance, and ensure QA aligns with FCA standards.
You will coach and motivate the team, focusing on engagement, efficiency and delivering outstanding service while reporting on performance and improvement opportunities.
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Senior Team Leader - Financial Services & Customer Care in Birmingham employer: T&P
TP ICAP is an exceptional employer, offering a dynamic work environment in the heart of Belfast, where innovation and collaboration thrive. With a strong commitment to employee development, we provide comprehensive training and growth opportunities within the fast-paced financial services sector. Our inclusive culture fosters teamwork and encourages diverse perspectives, making it a rewarding place for individuals looking to make a meaningful impact in their careers.
