TP in the UK is recruiting a Team Leader in a hybrid role based in Birmingham. You will lead, coach and mentor a team of Customer Service Agents for a UK banking client, ensuring high service quality and achievement of targets, while complying with all rules and procedures.
The role emphasizes a motivational, customer‑centred culture and strong performance management. As part of the TP team you will drive engagement, develop people, manage KPIs and collaborate with stakeholders to deliver
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Customer Service Team Lead – Banking (Hybrid) in Birmingham employer: T&P
TP ICAP is an exceptional employer, offering a dynamic work environment in the heart of Belfast, where innovation and collaboration thrive. With a strong commitment to employee development, we provide comprehensive training and growth opportunities within the fast-paced financial services sector. Our inclusive culture fosters teamwork and encourages diverse perspectives, making it a rewarding place for individuals looking to make a meaningful impact in their careers.
