Customer Service Advisor in Belfast

We are hiring Financial Services Contact Centre Agents to join our supportive, fast‑paced customer service team.

£26,200 annual salary. Save on commuting costs with only 1 day in the office each week after successful completion of Grad Bay. Lower daily expenses – less spent on travel, lunches and workwear. Ideal for maintaining a work‑life balance while still being part of a team. £25 travel subsidy during training to help with travel costs.

Start date: 24th Nov 2025. Location: NatWest, Belfast City Centre. Shifts: Full time – 40hrs per week – hours worked between 07:00 and 23:00.

Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks; evidence of last 2 years employment and last 5 years address history required.

Key Responsibilities:

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Supporting Duties:

• Help the bank’s way of working to support as many customers as possible.
• Maintain relationships with colleagues in your department to support customers and keep an awareness of the wider aims of the business.
• Resolve complaints and errors quickly and partially restore the relationship with the customer.
• Ensure each customer interaction leaves the customer satisfied that their needs have been met.

The Skills You'll Need:

• Experience in a customer service environment and managing relationships with customers.
• Excellent organisational and time‑management skills to meet performance measures and customer needs.

Values We Look For You To Have:

• Process Excellence – Improving work to achieve high quality.
• Collaboration – Enjoy working with others and being a team player.
• Communication – Speak and write clearly and confidently.
• Emotional Intelligence – Empathise, be kind, and work well with others.
• Open‑Mindedness – Consider different ways of thinking and new ideas.
• Critical Thinking – Think logically when making decisions.
• Solution Orientation – Resolve challenges with a forward‑thinking mindset.
• Entrepreneurship – Take ownership, embrace new tasks, and develop a self‑driven mindset.

We’re Also Looking For You To Demonstrate:

• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer‑focused attitude.

Perks and Benefits:

• Perks at Work – savings discounts, free online classes, podcasts, wellbeing resources, webinars.
• Help@Hand – GP referrals, mental health support, financial advice, legal advice.
• Critical Illness – up to £10,000.
• Cycle to Work scheme.
• Eyecare support voucher.
• Holiday purchase scheme.
• Length of service awards.
• Workplace pension.
• Monthly Inspire awards – for the best of the best.
• Refer‑a‑Friend – earn up to £1,200.
• Monthly wellbeing webinars.
• Dedicated Employee Experience Progress – support throughout TP journey.