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For Companies At a Glance
- Tasks: Help customers navigate digital banking and resolve queries with a friendly approach.
- Company: Join Virgin Money at Teleperformance, where customer experience is our passion.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Key Details
- Salary: £26,436.80 per annum
- Location: Glasgow Cuprum Building, Argyle Street, Glasgow – THIS IS NOT A WORK FROM HOME ROLE
- Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
- Training: 3 weeks
- Contract: Full Time Permanent (40 hours per week)
Background Checking
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training. PLEASE NOTE THAT WE WILL ALSO REQUIRE EVIDENCE OF ALL ADDRESSES IN THE LAST 5 YEARS.
What You’ll Be Doing
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
Requirements
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
Values We Look For You To Have
- Process Excellence – Doing things well means something to you and you will always strive to improve on your work.
- Collaboration – You enjoy working with others and you like working as a team player.
- Communication – You can speak and write clearly and in a confident manner.
- Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness – You are able to be open to different ways of thinking and new ideas.
- Critical Thinking – You are able to think logically when making decisions.
- Solution Orientation – Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d Love You To Have …
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits
- On-line recruitment process, with potential job offer within 24 hours
006 - Customer Service Representative - Virgin Money (CYBG) employer: T&P
Contact Detail:
T&P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 006 - Customer Service Representative - Virgin Money (CYBG)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the job.
✨Tip Number 3
Show off your personality! When you're on the call, let your genuine enthusiasm shine through. Remember, they want to see how you engage with customers, so be yourself and let your passion for helping others come across.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace 006 - Customer Service Representative - Virgin Money (CYBG)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and are excited about the opportunity to work with Virgin Money.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples of how you've demonstrated great communication and problem-solving skills in previous roles.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your personality comes through without overwhelming us with too much information.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at T&P
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and the importance of empathy. This will help you demonstrate your ability to connect with customers and resolve their queries effectively.
✨Showcase Your Communication Skills
Practice clear and confident communication. During the interview, be sure to articulate your thoughts well and engage with the interviewer. Use examples from your past experiences to highlight your ability to build rapport and understand customer needs.
✨Demonstrate Your Digital Savvy
Since this role involves guiding customers through digital services, be prepared to discuss your experience with technology. Share any relevant examples where you've helped others navigate digital platforms, showcasing your 'digital first' mindset.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Discuss instances where you've collaborated with colleagues to achieve goals. This will show that you value teamwork and are ready to contribute positively to the company culture.