At a Glance
- Tasks: Support sales by managing customer claims and ensuring smooth communication.
- Company: Join TP-Link, a global leader in networking and electronics.
- Benefits: Enjoy competitive salary, bonuses, paid holidays, and a vibrant work culture.
- Other info: Great opportunities for career growth in a diverse environment.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Strong communication skills and experience in data analysis preferred.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a full-time Business Assistant – Customer Claims to join our team at TP-Link UK Ltd. Reporting to the Operations Manager, this role plays a key part in supporting the sales function, working closely with both the Finance and Sales teams.
Key Responsibilities
- Organize, maintain and archive files to ensure efficient and timely access.
- Perform accurate data entry and maintain internal databases.
- Support internal and external communications, ensuring smooth information flow.
- Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
- Review customer claims and gather required documentation for internal assessment.
- Liaise with the Sales team and customers to resolve claim-related queries.
- Issue credit notes through the internal system.
- Consolidate and analyse data, ensuring accuracy and providing insights to support operational and business decision-making.
Desired Skills & Experience
- Ability to work effectively in a cross-cultural environment.
- Good understanding of a B2B business environment.
- Strong communication and collaboration skills across teams.
- Proven ability to manage multiple tasks and meet tight deadlines.
- Proficient in Microsoft Office, particularly Excel (advanced functions preferred).
- Experience in data consolidation and analysis, with strong attention to detail.
- Familiarity with data tools or coding (e.g. Excel advanced functions, SQL, Python) is advantageous.
- 1–2 years’ experience in data analysis or a related field is preferred.
- Fluent in English, with strong written and verbal communication skills.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Able to work both independently and as part of a team.
About TP-Link
TP-Link is always on the lookout for passionate individuals, who are enthusiastic about their work and want to progress their career. We are a global company that values diversity and thrives on entrepreneurial values. Since the opening of the UK office (TP-Link UK Ltd), we have achieved remarkable growth. TP-Link offers a great working environment, competitive salary and company bonuses, paid holidays and sick leave, and company events. Send us your CV if you feel you have the skills and experience to join TP-Link UK, a global leader in consumer networking and electronics, enterprise networking, security and supporting cloud services.
Customer Claim Specialist in Reading employer: TP-Link UK Limited
TP-Link UK Ltd is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging employees to thrive in their careers. With competitive salaries, generous benefits including paid holidays and sick leave, and opportunities for professional growth, TP-Link provides a supportive environment where teamwork and innovation are celebrated. Join us in our UK office, where your contributions will directly impact our global success in the consumer networking and electronics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Claim Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at TP-Link on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Claim Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of B2B environments and customer claims processes. We recommend practising common interview questions and having examples ready that showcase your problem-solving skills.
✨Tip Number 3
Show off your data skills! Be ready to discuss your experience with Excel and any data analysis tools you’ve used. We love candidates who can demonstrate their attention to detail and ability to manage multiple tasks.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Claim Specialist in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Claims role. Highlight relevant experience and skills that match the job description, especially your data analysis and communication skills.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences where you’ve successfully managed multiple tasks or resolved customer queries.
Keep It Clear and Concise:We love clarity! Make sure your application is easy to read. Use bullet points for key achievements and keep your language straightforward to ensure we can quickly see your strengths.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, your application goes directly to us, and we can get back to you faster!
How to prepare for a job interview at TP-Link UK Limited
✨Know Your Stuff
Before the interview, make sure you understand TP-Link's business model and how the Customer Claims role fits into it. Brush up on your knowledge of B2B environments and be ready to discuss how your skills can support both the Finance and Sales teams.
✨Show Off Your Data Skills
Since this role involves data entry and analysis, be prepared to talk about your experience with Excel and any other data tools you've used. Bring examples of how you've consolidated data or solved problems using these skills in previous roles.
✨Communication is Key
This position requires strong communication skills, so practice articulating your thoughts clearly. Think of examples where you've successfully liaised with different teams or resolved customer queries, as this will demonstrate your ability to maintain smooth information flow.
✨Be Proactive and Detail-Oriented
During the interview, highlight your proactive approach to problem-solving and your attention to detail. Share specific instances where you've managed multiple tasks under tight deadlines, showcasing your ability to thrive in a fast-paced environment.
