At a Glance
- Tasks: Lead and mentor a team while troubleshooting complex trading platform issues.
- Company: Join TP ICAP, a global leader in market infrastructure and innovative financial solutions.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a diverse culture that values inclusivity and continuous improvement.
- Why this job: Make a real impact in the financial sector with cutting-edge technology and a collaborative team.
- Qualifications: Experience in production support, strong technical skills, and a passion for customer service.
The predicted salary is between 60000 - 75000 £ per year.
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions.
Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments. Established in 1999 on the belief that there was a better way to trade, Liquidnet's journey began with a vision to create a platform that goes beyond traditional transactional models.
Liquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team. The team requires an experienced, technically strong engineer who can drive operational excellence, mentor junior team members, and take ownership of complex issues across our trading platform. You will leverage deep expertise in FIX, Linux, Windows Server, DevOps, databases, networking, and cloud technologies to ensure platform reliability and performance.
This is a hands-on leadership role involving complex troubleshooting across cross-platform market-leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues. You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet's migration to cloud-based technologies. The role also includes oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements.
The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills, along with a proven ability to lead and mentor.
Role Responsibilities
- Act as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platform.
- Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the team.
- Design, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processes.
- Own and drive projects including new feature implementations, client migrations, and cloud migration initiatives.
- Fulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platform.
- Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence.
- Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues.
- Lead the 'follow the sun' support model coordination, working closely with global teams in APAC and US.
- Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights.
- Occasional weekend work will be required during major upgrades and out of hours testing.
Experience / Competences
Essential
- Hands-on production support experience within a financial institution (buy-side, sell-side, venue/platform provider).
- Deep application support experience within a Unix / Linux environment.
- Expert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flows.
- Strong experience supporting and troubleshooting Windows Server environments.
- Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues.
- Working knowledge of multiple buy-side or sell-side Order Management Systems.
- Strong understanding of international equity market mechanics, flows, and settlement processes.
- Proven ability to lead multiple projects simultaneously, delivering to deadlines.
- Expert-level experience with MSSQL, Oracle and Sybase database environments, including complex query-writing and performance tuning.
- A natural leader who relishes the prospect of supporting an expanding business and driving continuous improvement in support functions.
- Motivated self-starter who takes ownership of responsibilities and can work autonomously, setting the standard for the team.
- Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making.
- Passionate about customer satisfaction and service excellence.
- Excellent organisational skills with the ability to prioritise under pressure.
- Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR).
- Willing to embrace core business values demonstrated by day-to-day work ethic.
- Analytical and disciplined approach to problem-solving, with a focus on prevention over reaction.
- Must be a team player who actively participates in projects, mentors others, and collaborates across departments.
- Must be flexible in relation to working hours.
- Positive approach to the day-to-day, with the resilience to handle high-pressure production incidents.
Desired
- Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis.
- Proven experience applying AI or machine-learning models to optimise workflows, identify patterns, and drive intelligent automation solutions.
- Hands-on experience with containerization technologies such as Docker and Kubernetes, including cluster management, deployment, scaling, and observability.
- Deep practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the EMEA markets.
- Experience designing and supporting message-based architectures (Solace, Kafka, or similar).
- Practical understanding of global Listed Derivatives markets and system workflows.
- Proven experience managing cloud-based infrastructure and services (AWS, Azure, or GCP), including architecture design and cost optimisation.
- Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing.
- Experience with industry-standard monitoring tools (ITRS or similar) including configuration and alert design.
- Advanced automation experience using Python, PERL, or similar scripting languages, including building tooling for the wider team.
- Understanding of financial regulations and reporting requirements in EMEA and Asia cash equity markets.
- Experience mentoring and developing junior team members.
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.
Production Engineer employer: TP ICAP
TP ICAP is an excellent employer that fosters a collaborative and innovative work culture in the vibrant city of Belfast. Employees benefit from a high level of autonomy in their roles, along with opportunities for professional growth and client engagement, making it a rewarding environment for those passionate about financial markets and analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Production Engineer
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like TP ICAP. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Production Engineer
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TP ICAP.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on TP ICAP's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at TP ICAP
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TP ICAP.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at TP ICAP will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former TP ICAP employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
