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- Tasks: Support and troubleshoot a bespoke trading platform using cutting-edge technologies.
- Company: Join Liquidnet, a leader in financial technology with a collaborative culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on exciting projects and cloud technologies.
- Why this job: Make an impact in the finance world while working with innovative tech.
- Qualifications: Experience in application support, Linux, and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Liquidnet is looking for an Application Support engineer to work within the EMEA Front Office Support team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members utilizing their FIX, Linux, Windows Server, DevOps, database and networking skills. This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform.
The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction & Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.
The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills.
Role Responsibilities
- Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region.
- Perform regional start of day health checks to ensure all members are connected to the platform.
- Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately.
- An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support.
- Daily interaction with all internal stakeholders with regards to support issues.
- Efficiently create and track issues within an incident-management system to help identify trends and patterns.
- Create and monitor internal reports and usage queries.
- Assist with product testing and project work.
- Identify and escape possible platform improvements.
Experience / Competences
Essential
- Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider).
- Solid application support experience within a Linux environment.
- Excellent working knowledge of the FIX protocol.
- Good understanding of European Equity market structure, mechanics and flows.
- Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc).
- Automation and scripting experience.
- Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing.
- Proven experience of supporting Windows Server environments.
- Experience in troubleshooting network problems: i.e. firewall and routing problems.
- Motivated self-starter who takes ownership of responsibilities, and can work autonomously.
- Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc).
- Excellent organisational skills.
- Analytical and disciplined approach to problem-solving.
- Must be a team player with ability and interest in participating in new projects and helping other departments within the company.
Desired
- Client / Venue technical FIX onboarding exposure.
- Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.
- Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing.
- Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
- Exposure to supporting message-based architecture.
- Working knowledge of at least one buy-side or sell-side Order Management System.
- Experience with industry-standard monitoring tools (ITRS or similar).
- Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis.
Job Band & Level: Professional / 5
Location: UK - 135 Bishopsgate - London
Front Office Product Support in London employer: TP ICAP
Contact Detail:
TP ICAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Product Support in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. It's all about making connections and showing off your passion for the role. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your hands dirty with some practical experience. Whether it's through internships, volunteering, or personal projects, showcasing your skills in real-world scenarios can set you apart. Don't forget to highlight your automation and troubleshooting skills!
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Practice common questions related to application support and be ready to discuss your experience with FIX, Linux, and cloud technologies. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Tailor your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how you can contribute to our team!
We think you need these skills to ace Front Office Product Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Product Support role. Highlight your experience with FIX, Linux, and any relevant database skills. We want to see how your background aligns with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a motivated self-starter who can take ownership and solve problems, so let us know how you’ve done this before!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to technical topics. Make it easy for us to see why you're a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TP ICAP
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around FIX protocol, Linux environments, and database management. Be ready to discuss specific scenarios where you've used these skills in past roles, as this will show your hands-on experience.
✨Understand the Role and Company
Do your homework on Liquidnet and their trading platform. Familiarise yourself with their market structure and how they operate. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous jobs. Highlight your analytical approach and how you’ve contributed to improving processes or automating tasks. This aligns perfectly with the role's focus on streamlining operations.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, you'll be interacting with various stakeholders, so being able to convey information effectively is key. A positive attitude will also go a long way!