Production Support Team Lead in Belfast

TP ICAP Group is a world‑leading provider of market infrastructure, delivering global financial and commodities market access through innovative solutions and superior liquidity and data services. Founded in 1866, TP ICAP operates from over 60 offices in 27 countries with more than 5,200 employees worldwide.

Role Overview

Production Support Team Lead – Belfast (UK – City Quays, Belfast, Northern Ireland, United Kingdom)

This role is an exciting opportunity to shape how production aligns with business lines, driving service excellence and operational agility. As a local escalation point for critical production issues, you will lead structural change within the Belfast office, set the tone for a high‑performing team, and provide Level 2 support for core trading applications.

Key Responsibilities

• Lead and manage Belfast‑based resources within the global Production function.
• see installation requests from QA and Development, including bug fixes, upgrades, and enhancements of trading applications.
• Manage Incident, Problem, and Change Management activities and act as escalation point for first‑line support.
• Monitor and administer trading application functionality and system performance across non‑production and production environments.
• Develop automation scripts (Shell, Perl, PowerShell, Python, SQL) for installation, monitoring, and health checks.
• Produce high‑quality documentation (runbooks, troubleshooting guides, installation procedures).
• Participate in meetings and calls to discuss production issues, scheduled changes, and upcoming projects.
• Submit and track change control requests for non‑production and production environments.
• Lead major projects and incident calls, fostering collaboration and continuous improvement.
• Ensure workload management aligns with global standards, policies, and SLAs.
• Drive the team to achieve behavioural and performance objectives set by management.
• Monitor and report on team KPIs.
• Propose operational plans, including budgets, work allocations, and staffing forecasts.
• Promote effective collaboration with other teams and stakeholders for efficient operations.
• Develop learning roadmaps to support professional development and core skill enhancement.
• Partner with functional heads on recruitment and internal mobility opportunities.

Essential Experience & Competencies

• Proven experience managing Level 2 Production Support teams.
• Expertise in Windows Server operating systems.
• Advanced Unix/Linux skills (preferably power user level).
• Proficiency in SQL (T‑SQL, SQL Server Management Studio).
• Working knowledge of networking tools (ssh, sftp, traceroute).
• Scripting skills in PowerShell, Bash, Perl.
• Demonstrated understanding of ITIL‑based support processes (Incident, Problem, Change Management).
• Proven experience with Monitoring/Observability tools.
• Familiarity with Automation tooling (Ansible, TFS, Jenkins) and a track record of driving efficiency through automation.
• Solid grasp of Change Management processes.

Desired

• Knowledge of HTML, JavaScript, CSS.
• Exposure to cloud‑based environments and hybrid architectures.
• Additional experience with SQL language and database optimization.
• Familiarity with CI/CD pipelines and DevOps practices.

Location

UK – City Quays – Belfast, Northern Ireland, United Kingdom

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Company Statement

We believe the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. TP ICAP’s culture supports inclusion and continuous cultural improvement through networks like TP ICAP Accord.