Senior Production Support Engineer

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions.

Liquidnet Europe Limited is looking for a Senior Production Support Engineer to work within the EMEA Platform Services Team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members in London and across Europe utilising their FIX, Linux, Windows Server, DevOps, database and networking skills. This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform.

The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction & Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.

Role Responsibilities:

• Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region.
• Perform regional start of day health checks to ensure all members are connected to the platform.
• Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately.
• An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support.
• Daily interaction with all internal stakeholders with regards to support issues.
• Efficiently create and track issues within an incident-management system to help identify trends and patterns.
• Create and monitor internal reports and usage queries.
• Assist with product testing and project work.
• Identify and escalate possible platform improvements.

Experience / Competences:

• At least 7 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider).
• Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis.
• Hands-on experience with containerization technologies such as Docker and Kubernetes.
• Proven experience managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.
• Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing.
• Application support experience within a Unix / Linux environment.
• Strong working knowledge of the FIX protocol.
• Proven experience of supporting Windows Server environments.
• Experience in troubleshooting network problems: i.e., firewall and routing problems.
• Understanding of international Equity market mechanics and flows, particularly back-office flows such as Regulatory & Transaction Reporting.
• Ability to manage multiple projects simultaneously in order to meet deadlines.
• Automation experience using PERL, Python or similar scripting languages.

• Exposure to supporting message-based architecture.
• Working knowledge of at least one buy-side or sell-side Order Management System.
• AWS Certification to ‘Cloud Practitioner’ level or above or equivalent.
• Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing.
• Experience with industry-standard monitoring tools (ITRS or similar).
• Proficiency in managing Kubernetes clusters, including deployment, scaling, storage, observability, and lifecycle management.
• Understanding of financial regulations and reporting requirements in Europe such as MiFID II.

Person Profile:

• The role will suit someone who relishes the prospect of supporting an expanding business and improving support functions.
• Motivated self-starter who takes ownership of responsibilities, and can work autonomously.
• Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc.).
• Must be motivated by customer satisfaction.
• Excellent organisational skills.
• Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR).
• Willing to embrace core business values demonstrated by day-to-day work ethic.
• Analytical and disciplined approach to problem-solving.
• Must be a team player with ability and interest in participating in new projects and helping other departments within the company.
• Must be flexible in relation to working hours.
• Positive approach to the day-to-day.