At a Glance
- Tasks: Support and troubleshoot a bespoke trading platform using cutting-edge technologies.
- Company: Join TP ICAP, a global leader in market infrastructure and financial solutions.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact in the finance world while developing your tech skills.
- Qualifications: Experience in application support, Linux, and strong communication skills required.
The predicted salary is between 50000 - 60000 € per year.
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview
Liquidnet is looking for an Application Support engineer to work within the EMEA Front Office Support team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members utilising their FIX, Linux, Windows Server, DevOps, database and networking skills. This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction & Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.
The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills.
Role Responsibilities
- Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region
- Perform regional start of day health checks to ensure all members are connected to the platform
- Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately
- An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support
- Daily interaction with all internal stakeholders with regards to support issues
- Efficiently create and track issues within an incident-management system to help identify trends and patterns
- Create and monitor internal reports and usage queries
- Assist with product testing and project work
- Identify and escalate possible platform improvements
Experience / Competences
Essential
- Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
- Solid application support experience within a Linux environment
- Excellent working knowledge of the FIX protocol
- Good understanding of European Equity market structure, mechanics and flows
- Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc)
- Automation and scripting experience
- Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing
- Proven experience of supporting Windows Server environments
- Experience in troubleshooting network problems: i.e. firewall and routing problems
- Motivated self-starter who takes ownership of responsibilities, and can work autonomously
- Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc)
- Excellent organisational skills
- Analytical and disciplined approach to problem-solving
- Must be a team player with ability and interest in participating in new projects and helping other departments within the company
Desired
- Client / Venue technical FIX onboarding exposure
- Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.
- Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing
- Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
- Exposure to supporting message-based architecture
- Working knowledge of at least one buy-side or sell-side Order Management System
- Experience with industry-standard monitoring tools (ITRS or similar)
- Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis
Job Band & Level
Professional / 5
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.
Front Office Product Support in London employer: TP ICAP Group
TP ICAP is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. Employees benefit from a culture that values diversity and inclusion, alongside opportunities for professional growth through engaging projects and cutting-edge technologies. With a strong focus on employee well-being and a commitment to fostering talent, TP ICAP stands out as a rewarding place to build a meaningful career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Product Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and be ready to discuss how your skills can contribute to their success. Tailor your responses to show you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience with FIX, Linux, and application support clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at TP ICAP.
We think you need these skills to ace Front Office Product Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front Office Product Support role. Highlight your relevant experience with FIX, Linux, and application support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and problem-solving attitude!
Showcase Your Technical Skills:We love tech-savvy candidates! Be sure to include any experience you have with databases, cloud technologies, and automation. If you've worked on projects that involved these areas, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at TP ICAP Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around FIX protocol, Linux environments, and database management. Be ready to discuss specific scenarios where you've used these skills in past roles, as this will show your practical experience.
✨Understand the Market Structure
Familiarise yourself with European Equity market structures and trading mechanics. Being able to articulate how these elements impact the role will demonstrate your industry knowledge and commitment to the position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Highlight your analytical approach and any automation or scripting you've implemented to streamline processes, as this aligns with the company's focus on efficiency.
✨Communicate Effectively
Practice explaining technical concepts in simple terms, as you'll need to interact with various stakeholders. Show that you can adapt your communication style to suit different audiences, from technical teams to clients and executives.
