At a Glance
- Tasks: Manage and enhance global trader voice and recording systems while ensuring compliance.
- Company: Join TP ICAP, a leading market infrastructure provider with a diverse and inclusive culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a team that values diversity and encourages personal growth.
- Why this job: Be at the forefront of innovative voice technology in a dynamic financial environment.
- Qualifications: Experience in trader voice systems and strong troubleshooting skills required.
The predicted salary is between 70000 - 90000 £ per year.
Group Overview
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview
The Senior Trader Voice & Voice Recording Engineer is responsible for the day to day running and the regulatory requirements of TP ICAP's Global Trader Voice and voice recording Infrastructure. The successful candidate will be multi-skilled with excellent troubleshooting skills.
Role Responsibilities
- Work closely with the project teams to ensure solutions are delivered and provide consistent and effective support.
- Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.
- Ensure all upgrades and changes to production systems follow the TPICAP process and adhere to the formalised controls processes to guarantee system uptime in order to meet all compliance regulations.
- Provide 3rd line escalation and support 24 x 7 to assist with the resolution of complex technical issues.
- Represent the Global Trader Voice team on major voice recording incidents and contribute to incident reports.
- Review and approve planned work in readiness for deployment.
- Collect metrics for vendor 4th Line escalation and ensure deadlines and SLA are met.
- Maintain comprehensive and accurate documentation of all aspects of the production environment.
- Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.
- Complete the transformation from legacy to VFC recording systems and migrate data from existing legacy platforms.
- Maintain current working knowledge of existing and emerging trends of trader voice and voice recording technology.
- Work with Compliance IT to ensure all regulatory controls and demands for voice recording are being met and amended or improved as required.
- Redesign and transition of voice infrastructure from on premise to AWS.
- Align with the business requirements to incorporate AI & automation for new and more efficient trading workflows for voice broking.
Experience/Competences
Essential- Knowledge of Verint VFC, Redbox, WordWatch and NICE NTR voice recording systems.
- Detailed understanding of BT Trader voice control requirements, Compliance, Risk and Regulation.
- Understanding of Trader Voice enterprise technologies including IPC, Proetus, Cisco, SBC, MS Teams.
- Detailed knowledge of Trader voice regulatory and compliance technologies, services and practices.
- Detailed knowledge of Cloud based services Cloud-9, MS Teams, Global Relay.
- Subject Matter Expert providing overall expertise and guidance on Voice Recording platforms for design, implementation and support.
- Professional experience documenting, planning and managing platforms through their life cycle.
- Experience with AI LLM’s and automation tools for voice and voice recording.
- Experience with implementing voice transcription and data extraction from voice records.
- 5 years + experience of engineering in Trader voice and voice recording.
- Previous responsibility for supporting Voice recording environments on an enterprise scale.
- Knowledge and experience with ITSM/ITIL V3 Reference model.
- Experience of working in Financial Services.
- Educated to degree level in a technical discipline, or equivalent experience.
- Strong communication, troubleshooting and analytical skills.
- Strong customer service skills, focused upon meeting customer needs.
- Complex service delivery experience, preferably in a Multi-Vendor environment.
- Ability to prioritise and multitask in a pressured environment.
- A pro-active approach to Service Management, focus on preventative to reactive support.
- Shift left Continuous Improvement approach.
- Understanding of Compliance regulations (MiFID, DODD-Frank etc.).
Location: UK - 135 Bishopsgate - London
Senior Trader Voice and Voice Recording Engineer in London employer: TP ICAP Group Services
TP ICAP is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and inclusivity thrive. As a Quant Analyst, you will benefit from a culture that values diverse perspectives, alongside opportunities for professional growth through collaboration with industry leaders. With access to cutting-edge technology and a commitment to employee development, TP ICAP empowers you to make meaningful contributions while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Trader Voice and Voice Recording Engineer in London
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We think you need these skills to ace Senior Trader Voice and Voice Recording Engineer in London
Some tips for your application 🫡
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How to prepare for a job interview at TP ICAP Group Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TP ICAP Group Services.
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