At a Glance
- Tasks: Lead and mentor a team while troubleshooting complex trading platform issues.
- Company: Join TP ICAP, a global leader in market infrastructure and innovative solutions.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a diverse culture that values inclusivity and continuous improvement.
- Why this job: Make a real impact in the financial markets with cutting-edge technology and a collaborative team.
- Qualifications: Experience in production support, strong technical skills, and a passion for customer service.
The predicted salary is between 60000 - 80000 £ per year.
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions.
Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments. Established in 1999 on the belief that there was a better way to trade, Liquidnet's journey began with a vision to create a platform that goes beyond traditional transactional models.
Liquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team. The team requires an experienced, technically strong engineer who can drive operational excellence, mentor junior team members, and take ownership of complex issues across our trading platform. You will leverage deep expertise in FIX, Linux, Windows Server, DevOps, databases, networking, and cloud technologies to ensure platform reliability and performance.
This is a hands-on leadership role involving complex troubleshooting across cross-platform market-leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues. You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet's migration to cloud-based technologies.
The role also includes oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements.
The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills, along with a proven ability to lead and mentor.
Role Responsibilities
- Act as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platform.
- Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the team.
- Design, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processes.
- Own and drive projects including new feature implementations, client migrations, and cloud migration initiatives.
- Fulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platform.
- Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence.
- Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues.
- Lead the 'follow the sun' support model coordination, working closely with global teams in APAC and US.
- Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights.
- Occasional weekend work will be required during major upgrades and out of hours testing.
Experience / Competences
Essential
- Hands-on production support experience within a financial institution (buy-side, sell-side, venue/platform provider).
- Deep application support experience within a Unix / Linux environment.
- Expert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flows.
- Strong experience supporting and troubleshooting Windows Server environments.
- Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues.
- Working knowledge of multiple buy-side or sell-side Order Management Systems.
- Strong understanding of international equity market mechanics, flows, and settlement processes.
- Proven ability to lead multiple projects simultaneously, delivering to deadlines.
- Expert-level experience with MSSQL, Oracle and Sybase database environments, including complex query-writing and performance tuning.
- A natural leader who relishes the prospect of supporting an expanding business and driving continuous improvement in support functions.
- Motivated self-starter who takes ownership of responsibilities and can work autonomously, setting the standard for the team.
- Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making.
- Passionate about customer satisfaction and service excellence.
- Excellent organisational skills with the ability to prioritise under pressure.
- Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR).
- Willing to embrace core business values demonstrated by day-to-day work ethic.
- Analytical and disciplined approach to problem-solving, with a focus on prevention over reaction.
- Must be a team player who actively participates in projects, mentors others, and collaborates across departments.
- Must be flexible in relation to working hours.
- Positive approach to the day-to-day, with the resilience to handle high-pressure production incidents.
Desired
- Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis.
- Proven experience applying AI or machine-learning models to optimise workflows, identify patterns, and drive intelligent automation solutions.
- Hands-on experience with containerization technologies such as Docker and Kubernetes, including cluster management, deployment, scaling, and observability.
- Deep practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the EMEA markets.
- Experience designing and supporting message-based architectures (Solace, Kafka, or similar).
- Practical understanding of global Listed Derivatives markets and system workflows.
- Proven experience managing cloud-based infrastructure and services (AWS, Azure, or GCP), including architecture design and cost optimisation.
- Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing.
- Experience with industry-standard monitoring tools (ITRS or similar) including configuration and alert design.
- Advanced automation experience using Python, PERL, or similar scripting languages, including building tooling for the wider team.
- Understanding of financial regulations and reporting requirements in EMEA and Asia cash equity markets.
- Experience mentoring and developing junior team members.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.
Location: UK - 135 Bishopsgate - London
Production Engineer in London employer: TP ICAP Group Services
TP ICAP is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and inclusivity thrive. As a Quant Analyst, you will benefit from a culture that values diverse perspectives, alongside opportunities for professional growth through collaboration with industry leaders. With access to cutting-edge technology and a commitment to employee development, TP ICAP empowers you to make meaningful contributions while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Production Engineer in London
✨Tip Number 1: Tap Into Professional Networks
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We think you need these skills to ace Production Engineer in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in TP ICAP Group Services and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show TP ICAP Group Services how you can be a team player!
How to prepare for a job interview at TP ICAP Group Services
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with TP ICAP Group Services.
✨Know Your Numbers
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✨Connect with Company Goals
Familiarise yourself with TP ICAP Group Services's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
