At a Glance
- Tasks: Lead a dynamic team in transforming production support and driving operational excellence.
- Company: Join TP ICAP, a global leader in market infrastructure and electronic trading.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for professional growth.
- Other info: Embrace a collaborative environment with diverse perspectives and continuous improvement.
- Why this job: Be at the forefront of innovation in financial markets and make a real impact.
- Qualifications: Experience in managing Level 2 support teams and strong technical skills required.
The predicted salary is between 55000 - 65000 £ per year.
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview: This is an exciting opportunity to join a team at the forefront of transformation. As a Production Support Team Lead, you will play a pivotal role in reshaping how Production aligns with our business lines – driving service excellence and operational agility. This is a unique chance to lead structural change within our EMEA team, set the tone for a high-performing team, and act as the local escalation point for critical production issues. The team provides Level 2 support for applications across TP ICAP, operating in a high-profile, business-facing capacity. This role engages directly with the core technologies that underpin TP ICAP’s position as a leader in electronic trading. We are seeking a candidate with proven experience leading a Level 2 support team. This is a hands-on role requiring strong technical expertise and familiarity with supporting distributed applications across both cloud and on-prem environments, ensuring you quickly become a trusted escalation point for local and global teams.
Key Responsibilities
- Lead and manage EMEA-based resources within the global Production function.
- Oversee installation requests from QA and Development teams, including bug fixes, upgrades, and enhancements of trading applications in line with established baselines, policies, and procedures.
- Manage Incident, Problem, and Change Management activities.
- Monitor and administer trading application functionality and system performance.
- Act as escalation point for first-line support, providing deep-dive analysis and resolution for complex issues.
- Manage application stacks across non-production and production environments, collaborating with EMEA and US support teams.
- Develop automation scripts using Shell, Perl, PowerShell, Python, or SQL for installation, monitoring, and health checks.
- Produce high-quality documentation (runbooks, troubleshooting guides, installation procedures).
- Participate in meetings and calls discussing production issues, scheduled changes, and upcoming projects.
- Submit and track change control requests for non-production and production environments.
- Lead major projects and incident calls, fostering collaboration and continuous improvement.
- Ensure workload management aligns with global standards, policies, and SLAs.
Management Responsibilities
- Drive the team to achieve behavioural and performance objectives set by management.
- Monitor and report on team KPIs.
- Propose operational plans, including budgets, work allocations, and staffing forecasts.
- Promote effective collaboration with other teams and stakeholders for efficient operations.
- Develop learning roadmaps to support professional development and core skill enhancement.
- Partner with functional heads on recruitment and internal mobility opportunities.
Experience & Competencies
Essential
- Proven experience managing Level 2 Production Support teams.
- Expertise in Windows Server operating systems.
- Advanced Unix/Linux skills (preferably power user level).
- Proficiency in SQL (T-SQL, SQL Server Management Studio).
- Working knowledge of networking tools (e.g., ssh, sftp, traceroute).
- Scripting skills in PowerShell, Bash, Perl.
- Demonstrated understanding of ITIL-based support processes (Incident, Problem, Change Management).
- Proven experience with Monitoring/Observability tools.
- Familiarity with Automation tooling (e.g., Ansible, TFS, Jenkins) and a track record of driving efficiency through automation.
- Solid grasp of Change Management processes.
Desired
- Knowledge of HTML, JavaScript, CSS.
- Exposure to cloud-based environments and hybrid architectures.
- Additional experience with SQL language and database optimization.
- Familiarity with CI/CD pipelines and DevOps practices.
Location: UK - City Quays - Belfast
Production Support Team Lead in Belfast employer: TP ICAP Group Services
TP ICAP is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and inclusivity thrive. As a Quant Analyst, you will benefit from a culture that values diverse perspectives, alongside opportunities for professional growth through collaboration with industry leaders. With access to cutting-edge technology and a commitment to employee development, TP ICAP empowers you to make meaningful contributions while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Team Lead in Belfast
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like TP ICAP Group Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Production Support Team Lead in Belfast
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TP ICAP Group Services.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on TP ICAP Group Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at TP ICAP Group Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TP ICAP Group Services.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at TP ICAP Group Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former TP ICAP Group Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
