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For Companies At a Glance
- Tasks: Design and optimise processes for global service delivery in a dynamic SaaS environment.
- Company: Proactis, a leading Source-to-Pay software provider with a mission to digitise operations.
- Benefits: Shape operational excellence, gain exposure to global projects, and work in a collaborative culture.
- Why this job: Make a real impact on service delivery and drive continuous improvement initiatives.
- Qualifications: Experience in PS Operations, process mapping, and project management tools like Asana.
- Other info: Join a team focused on innovation and operational excellence in a scaling business.
The predicted salary is between 36000 - 60000 £ per year.
Professional Services Operations Analyst at Proactis
Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business?
We\’re hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis. This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base.
The Business
Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve compliance, and drive efficiency.
The Role
You’ll be responsible for:
- Designing and standardising core Professional Services processes to ensure global consistency and scalability.
- Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility.
- Leading onboarding and enablement programs for new hires and delivery partners.
- Supporting project and service management tools (e.g., Certinia PSA, Asana), including configuration, training, and workflow optimisation.
- Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and KPIs.
- Analysing operational metrics to identify trends and opportunities for improvement.
- Collaborating cross-functionally to support change initiatives and promote a data-driven culture.
What You’ll Bring
- Proven experience as a PS Operations Analyst in a SaaS or tech-driven environment.
- Strong background in process mapping, documentation management, and performance analysis.
- Experience with project management tools (Asana preferred).
- Analytical mindset with excellent attention to detail.
- Effective communicator and collaborator across technical and non-technical teams.
- Passion for continuous improvement and operational excellence.
Even if you don’t tick every box, we’d still love to hear from you.
What You’ll Get
- Opportunity to shape operational excellence in a scaling SaaS business
- Exposure to global service delivery and enterprise-level transformation
- Collaborative, improvement-focused culture
Ready to drive operational impact at scale? Apply now and help build the backbone of Professional Services at Proactis.
Operations Analyst (Professional Services) employer: TP Embedded Solutions Ltd
Contact Detail:
TP Embedded Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst (Professional Services)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Proactis. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive deep into process mapping and documentation management, as these are key for the Operations Analyst position. We want to show that we’re ready to hit the ground running!
✨Tip Number 3
Showcase our analytical skills! Bring examples of how we've used data to drive improvements in past roles. This will highlight our fit for a data-driven culture at Proactis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Operations Analyst (Professional Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Analyst. Highlight your experience in process mapping and documentation management, as these are key for us at Proactis.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for operational excellence and continuous improvement. Tell us why you’re excited about shaping service delivery in a global SaaS business like ours.
Showcase Relevant Experience: When detailing your past roles, focus on your achievements in similar positions. We want to see how you've driven efficiency and improved processes in your previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at TP Embedded Solutions Ltd
✨Know Your Processes
Familiarise yourself with common Professional Services processes and methodologies. Be ready to discuss how you’ve designed or optimised processes in your previous roles, as this will show your understanding of the operational excellence they’re looking for.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions or improvements in past positions. Highlight any experience with performance analysis and how it led to actionable insights, as this aligns perfectly with the role's focus on data-driven service delivery.
✨Get Comfortable with Tools
If you have experience with project management tools like Asana or Certinia PSA, make sure to mention it. If not, do a bit of research on these tools and be prepared to discuss how you would approach learning and using them effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves collaboration across technical and non-technical teams, demonstrating your communication skills during the interview will be key to showing you can bridge those gaps.