At a Glance
- Tasks: Lead operations for BFSI contact centre, focusing on complaints handling and compliance.
- Company: Join a leading global company dedicated to customer satisfaction and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for travel and professional development.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in operations management and a passion for customer service.
The predicted salary is between 50000 - 60000 € per year.
Management Responsibility for: Operations Assistant Managers (OAMs)
Travel Required: Occasionally
Reports to: VP / Director of Delivery
Location: WAHA
Salary: DOE
Job Summary / Overview
The Operations Manager (OM) is accountable for the end‑to‑end delivery of BFSI contact centre operations, with a strong focus on formal complaints handling, regulatory compliance, financial performance and client confidence. The role is responsible for leading operational teams to deliver safe, fair and compliant customer outcomes, ensuring all client, commercial and regulatory obligations are met, while driving employee engagement, productivity and continuous improvement in line with Teleperformance standards and values.
Key Responsibilities and Accountabilities
- Own day‑to‑day operational delivery for one or more BFSI business units, including formal complaints handling and regulated customer journeys.
- Be fully accountable for performance across all business and client targets.
Operations Manager – BFSI (Complaints‑Led Operations) employer: Tp-8f723eaf
As an Operations Manager at our WAHA location, you will join a dynamic team that prioritises employee engagement and continuous improvement within the BFSI sector. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth in a supportive work culture that values compliance and client satisfaction. Our commitment to fostering a collaborative environment ensures that every team member can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – BFSI (Complaints‑Led Operations)
✨Tip Number 1
Network like a pro! Reach out to people in the BFSI sector, especially those who work in complaints-led operations. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational management and complaints handling. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you improved processes or handled complaints effectively. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager – BFSI (Complaints‑Led Operations)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in complaints handling and regulatory compliance, as these are key for us. Use specific examples that showcase your achievements in similar roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the BFSI sector and how your skills align with our values. Keep it concise but impactful, and don’t forget to mention your leadership experience.
Showcase Your Achievements:When filling out your application, be sure to include quantifiable achievements. Whether it's improving customer satisfaction scores or leading a successful project, numbers speak volumes and show us what you can bring to the table.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tp-8f723eaf
✨Know Your Stuff
Make sure you understand the BFSI sector and the specific challenges related to complaints-led operations. Brush up on relevant regulations and compliance standards, as well as the financial performance metrics that matter in this role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you improved employee engagement or drove productivity. Be ready to discuss your management style and how it aligns with the company's values.
✨Demonstrate Problem-Solving Abilities
Since the role focuses on complaints handling, come prepared with examples of how you've resolved complex issues in previous positions. Highlight your approach to ensuring safe and compliant customer outcomes while maintaining client confidence.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company’s operations and future goals. Inquire about their strategies for continuous improvement and how they measure success in complaints handling.
