At a Glance
- Tasks: Support students and families through the loan application process in a dynamic contact centre.
- Company: Join Teleperformance, a leader in customer service with a focus on growth and impact.
- Benefits: Earn £12.71 per hour, plus health support and exclusive discounts.
- Other info: Permanent position with 40 hours of on-site work per week.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26500 - 26500 € per year.
Teleperformance in Swalwell is seeking a dedicated Customer Service Specialist for their Student Loans campaign. In this role, you will support students and their relatives through the loan application process while working in a dynamic contact centre.
This permanent position requires 40 hours of on-site work per week, following a training period. The company offers a competitive wage of £12.71 per hour along with numerous employee perks, including health support and discounts.
Onsite Customer Service Specialist – Growth & Impact employer: Tp-8f723eaf
Teleperformance in Swalwell is an excellent employer, offering a vibrant work culture where employees are valued and supported. With competitive wages, comprehensive health support, and various discounts, the company prioritises employee well-being and growth, making it an ideal place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Customer Service Specialist – Growth & Impact
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Teleperformance on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations with students and their families. We want to show that we can keep our cool under pressure!
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, looking sharp can boost our confidence. Let’s show them we’re serious about this Customer Service Specialist role!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Onsite Customer Service Specialist – Growth & Impact
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping students and their families. Share any relevant experiences that highlight your dedication to providing excellent customer service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Onsite Customer Service Specialist role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your skills and experiences in a way that's easy for us to digest.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tp-8f723eaf
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance and their Student Loans campaign. Understand their values, mission, and the specifics of the role. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Prepare for Common Customer Service Scenarios
Think about potential scenarios you might face as a Customer Service Specialist. Prepare examples from your past experiences where you successfully handled difficult situations or provided exceptional support. This will demonstrate your problem-solving skills and ability to empathise with students and their families.
✨Showcase Your Communication Skills
As this role involves supporting students through the loan application process, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that reflect your interest in the role and the company. Inquire about the training process, team dynamics, or how success is measured in the position. This shows that you’re not just interested in any job, but specifically in contributing to Teleperformance’s mission.
