Tp-8f723eaf is seeking dedicated Contact Centre Agents for an on-site role in Manchester. The position involves assessing caseloads, managing cases with empathy and confidentiality, and collaborating with agencies to support vulnerable customers.
Training spans 11 days, with full-time shifts 08:00–18:00, Monday–Saturday, and full flexibility required. Applicants must be vetted to BPSS and undergo identity, nationality, criminal, and employment history checks before start.
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Onsite Case Manager - Compassionate Customer Support in Manchester employer: Tp-8f723eaf
ScotRail is an excellent employer for those seeking a rewarding role in customer service, offering flexible shifts that cater to your lifestyle while you help guide customers through their railway journeys. With a strong emphasis on teamwork and exceptional service delivery, employees benefit from a supportive work culture and opportunities for personal growth within the company, making it a fulfilling place to develop your career.
