Tp-8f723eaf in Manchester is seeking dedicated Contact Centre Agents for an onsite role. You will manage a dedicated caseload with empathy and professionalism, conducting challenging conversations and gathering evidence in line with policy and BPSS checks. Training is 11 days, shifts 40 hours/week.
You will work as part of a team, handle multiple cases, and collaborate with other teams to support delivery outcomes. Excellent customer service and careful documentation are essential.
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Case Manager, Compassionate Customer Care (Onsite – Manchester) employer: Tp-8f723eaf
ScotRail is an excellent employer for those seeking a rewarding role in customer service, offering flexible shifts that cater to your lifestyle while you help guide customers through their railway journeys. With a strong emphasis on teamwork and exceptional service delivery, employees benefit from a supportive work culture and opportunities for personal growth within the company, making it a fulfilling place to develop your career.
