At a Glance
- Tasks: Help customers navigate digital banking services and resolve queries with a friendly approach.
- Company: Join Virgin Money at Teleperformance, a leader in customer service excellence.
- Benefits: Enjoy competitive salary, 28 days holiday, and discounts on travel and utilities.
- Other info: Full-time role with opportunities for career growth and employee welfare support.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Salary: £26,436.80 per annum
Location: Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE
Shifts: Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times.
Training: 3 weeks
Contract: Full Time Permanent (40 hours per week)
Requirements:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- 3 year employment history check
Note: We do not allow any time off/holiday requests within the first 8 weeks to allow for full training. Requirement for evidence of all addresses in the last 5 years.
What you’ll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
- Doing things well means something to you and you will always strive to improve on your work.
- You enjoy working with others and you like working as a team player.
- You can speak and write clearly and in a confident manner.
- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- You are able to be open to different ways of thinking and new ideas.
- You are able to think logically when making decisions.
- Having a forward thinking mindset focused on resolving challenges.
- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d love you to have:
- Working knowledge of Microsoft Office applications
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Benefits:
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
Something Extra:
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow employer: Tp-8f723eaf
At Teleperformance, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. Located in the heart of Glasgow, our Customer Service Representatives enjoy competitive salaries, extensive training, and a wealth of benefits including generous holiday allowances and discounts on various services. With a strong emphasis on teamwork and personal development, we empower our employees to excel in their roles while delivering exceptional service for our esteemed client, Virgin Money.
StudySmarter Expert Advice🤫
We think this is how you could land 006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries and show off your communication skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone who can build rapport with customers, so don’t be afraid to show your enthusiasm and genuine care for helping others.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining the team at Teleperformance and working with Virgin Money.
We think you need these skills to ace 006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight your communication skills and any experience you have in customer service or banking to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your positive attitude can contribute to our team. Keep it engaging and personal!
Showcase Your Digital Skills:Since we’re all about digital services, don’t forget to mention any relevant tech skills you have. Whether it's using Microsoft Office or other digital tools, let us know how you can help our customers navigate their banking needs.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Teleperformance!
How to prepare for a job interview at Tp-8f723eaf
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've provided excellent service in the past. This will show your potential employer that you’re not just familiar with the role but genuinely passionate about it.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on being friendly and engaging, as building rapport is key in customer service.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss specific situations where you’ve successfully resolved customer issues. Think of challenges you faced and how you approached them. This will highlight your logical thinking and ownership mindset, which are crucial for the role.
✨Emphasise Your Team Spirit
Teleperformance values teamwork, so be ready to talk about your experiences working in a team environment. Share examples of how you’ve collaborated with colleagues to achieve common goals, and express your enthusiasm for contributing to a positive team dynamic.
