Tp-8f723eaf is seeking dedicated Contact Centre Agents for an onsite role in Gateshead. You will manage a dedicated caseload, conduct sensitive conversations with empathy, and work within a structured review process to support vulnerable customers. Training is provided, with a 40-hour week schedule.
Key responsibilities include handling multiple cases, gathering evidence, and collaborating with internal teams while maintaining professionalism and confidentiality throughout the process.
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Onsite Case Management & Customer Support Specialist in Gateshead employer: Tp-8f723eaf
ScotRail is an excellent employer for those seeking a rewarding role in customer service, offering flexible shifts that cater to your lifestyle while you help guide customers through their railway journeys. With a strong emphasis on teamwork and exceptional service delivery, employees benefit from a supportive work culture and opportunities for personal growth within the company, making it a fulfilling place to develop your career.
