At a Glance
- Tasks: Engage with customers, resolve queries, and provide top-notch service in a vibrant contact centre.
- Company: Join Teleperformance, a top-rated workplace known for its supportive culture and career growth.
- Benefits: Enjoy competitive pay, paid training, employee perks, and fun company events.
- Other info: Full-time role with excellent opportunities for progression and a dynamic work environment.
- Why this job: Make a real difference by helping customers while building valuable skills for your future.
- Qualifications: A positive attitude, strong communication skills, and the ability to handle challenges with resilience.
The predicted salary is between 25000 - 27000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
Job Overview:
- Role: Customer Service Specialist
- Site: Tyne River House, The Watermark, Gateshead NE11 9SZ
- Contract: Permanent
- Hours: 40 hours per week
- Salary: £12.71 per hour
Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.
Training:
- 11 days training 9am-6pm
- Nesting 10 days
Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months).
Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a repayment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like?
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple customers every day due to the high volume of calls we receive.
What do we need from you?
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your trainer and peers.
- The ability to handle challenging calls with resilience and determination.
- The ability to actively listen to a customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the customer whilst ensuring their full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift.
- Secure safe internet connection with a private working area solely for your use free from any distractions.
What will we give you?
- Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”.
- The chance to showcase your skills and fast track your career through our internal progression path.
- Winter and summer parties, usually held in fabulous venues.
- Free food & drinks! Dependant on location.
Anything else that we have to offer?
- Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year.
- Access to remote GP’s with an unlimited number of video consultations.
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline).
- Online web portal, with self‑help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
- Eye Care Vouchers.
- Target driven incentives and prizes.
- Employee Engagement activities.
- Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off, Cinema Perks – up to 44% off, HP – up to 40% off, Look Fantastic – 22% off, Fitbit – up to 20%, Garmin – up to 40%, Expedia – up to 30%, Booking.com – up to 60%, Fragrance Shop – 16% off.
- Free Online Fitness Classes on Thursdays.
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Expert in Gateshead employer: Tp-8f723eaf
At Teleperformance, we pride ourselves on being an equal opportunities employer that fosters a vibrant and inclusive work culture. Located in the heart of Gateshead, our Tyne River House site offers a dynamic environment where employees can thrive through comprehensive training, career progression opportunities, and engaging team activities. With competitive pay, extensive employee benefits, and a commitment to supporting your well-being, we are dedicated to making your career with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tp-8f723eaf. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tp-8f723eaf before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Expert in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tp-8f723eaf:Your cover letter is your chance to shine! Tell us why you want to work at Tp-8f723eaf specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tp-8f723eaf!
How to prepare for a job interview at Tp-8f723eaf
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
