At a Glance
- Tasks: Help people navigate government support and make a real difference in their lives.
- Company: Join a vibrant team dedicated to serving the community during tough times.
- Benefits: Competitive salary, perks, wellbeing resources, and career development opportunities.
- Other info: No weekend work, supportive environment, and excellent career growth potential.
- Why this job: Be part of a rewarding role that directly impacts people's lives every day.
- Qualifications: Strong communication skills and a can-do attitude are essential.
The predicted salary is between 24784 - 24784 £ per year.
Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.
Role: Telephone Customer Service Expert
Site: Tyne River House Gateshead, NE11 9SZ
Start Date: 03.08.2026
Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6) NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £24,784.50
What does my role involve?
You will be working in a lively, vibrant and rewarding environment. Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. You will be working on an inbound telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed and the ability to multi task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast paced, challenging and rewarding environment.
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the following checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application.
We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed.
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Expert - Gateshead onsite (Government Contract) employer: Tp-8f723eaf
Join our dedicated team at TP in Gateshead, where you can make a real difference in people's lives while enjoying a supportive and vibrant work culture. We offer a range of benefits including wellbeing resources, a cycle to work scheme, and opportunities for personal growth, all within a role that provides meaningful support to those facing challenges during the cost of living crisis. With no weekend or bank holiday shifts, you can maintain a healthy work-life balance while contributing to important government initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert - Gateshead onsite (Government Contract)
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support people during tough times. This will help you connect your experience to their goals in interviews.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. Focus on being friendly, professional, and empathetic – just like you’ll need to be on the job.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you’d handle difficult customers or tricky questions. Having a few examples ready will show you’re proactive and ready for anything!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Customer Service Expert - Gateshead onsite (Government Contract)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially during tough times like the cost of living crisis.
Tailor Your Experience:Make sure to highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to join our team!
How to prepare for a job interview at Tp-8f723eaf
✨Know Your Stuff
Before the interview, make sure you understand the role of a Telephone Customer Service Expert. Familiarise yourself with government support schemes and how they impact customers. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
In this role, you'll be helping people through tough times. During the interview, share examples of how you've shown empathy in previous customer service roles. This will demonstrate your ability to connect with customers and handle sensitive situations effectively.
✨Practice Your Communication Skills
Strong verbal and written skills are crucial for this position. Before the interview, practice answering common customer service questions out loud. This will help you articulate your thoughts clearly and showcase your professional telephone manner.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved issues or handled difficult customers. This will highlight your resilience and can-do attitude, which are key for this role.
