Tp-8f723eaf in Birmingham is seeking a Senior Team Leader to guide and develop a team of customer service advisors and SMEs for a UK banking client. You will drive performance, coach colleagues and ensure quality assurance in line with FCA standards and company processes.
The role focuses on engagement, effectiveness and improving customer outcomes, while maintaining a positive leadership culture and supporting the management team in day-to-day operational priorities.
#J-18808-Ljbffr
Senior Team Leader – Customer Experience & Coaching in Birmingham employer: Tp-8f723eaf
ScotRail is an excellent employer for those seeking a rewarding role in customer service, offering flexible shifts that cater to your lifestyle while you help guide customers through their railway journeys. With a strong emphasis on teamwork and exceptional service delivery, employees benefit from a supportive work culture and opportunities for personal growth within the company, making it a fulfilling place to develop your career.
